About the Position

We are seeking a Head of Corporate IT to lead our IT Administration and Help Desk teams, ensuring operational excellence and strategic planning.

Responsibilities

Build a scalable and secure environment where IT operations help the business move rapidly, without creating barriers.
Close collaboration with the Security team across Identity & Access Management (IAM).
Lead and manage a distributed IT Administration and Help Desk teams of 20+ engineers.
Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data.
Improve operational efficiency by reducing manual processes through automation.
Building relationships with vendors, hardware providers, and external service partners.
Strategic planning and budgeting for the business expansion.

5+ years of experience in IT Infrastructure, System Administration, or IT Help Desk.
At least 1+ year of experience in managing infrastructure and support engineering teams of 20+ people.
Experience working in high-availability, high-security international environments.
Strong experience with vendor management, budgeting, procurement, and operational planning.
Experience with virtualization technologies (VMware ESXi, Hyper-V, Proxmox).
Strong understanding of networking concepts, protocols, security concepts, and enterprise infrastructure architecture.
Strong understanding of ITSM methodologies and operational best practices.
Experience implementing and improving SLA-driven support processes.
Strategic mindset with the ability to scale infrastructure together with business growth.
Strong ownership mentality and high standards for operational excellence.
English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation).