Head of Customer Service Unit

About the Position

Our client, one of the largest breeding companies, opens the vacancy of Head of Customer Service Unit for maternity leave cover.

Responsibilities

• Support the Order to Cash and reverse logistics process on a customer level by executing order intake and order entry, confirmation, and coordination with credit management, accounting, and logistics.
• Work closely together with other functions within logistics, accounting, regulatory, and legal departments to organize and execute orders.
• Increase customer satisfaction and build loyalty through maintaining positive relations with each of our customers and maintain excellent levels of service via all contacts made whether written or verbal.
• Proper contract management.
• Handling customer complaints, both internal and external, via the defined processes.
• Ensure effective and well-timed reporting for all Business Units on all crops.
• Stock Balance management and coordination work of all other units to ensure effective planning and stock realization.
• Team management (2 employees).

Requirements

• 2+ years customer support and/or account management experience or prior experience in customer support.
• Strong interpersonal skills with a passion for customer interactions and service.
• English - intermediate level.
• Advisable to know SAP.
• Organized, detail-oriented individual with the ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision.
• Team management.
• Excellent verbal, written, and phone communication skills.
• Able to work independently and as a team.

We Offer

• Competitive salary.
• Official employment in compliance with the Labor Law of Ukraine.
• Office near Druzhby Narodiv metro station.

About the Company

Our client is one of the largest breeding companies.

If you are interested in the position and your experience meets the requirements, please, send your CV to [email protected].

Contacts:

• Phone: +38 (067) 404-96-10
• Email: [email protected]