Head of Customer Solutions (m/f/d)

About the Position

On behalf of an innovative, internationally operating technology company in the biopharmaceutical space, we are currently supporting the search for a senior leader who combines scientific depth with strong customer focus and commercial awareness. This role offers the opportunity to shape how advanced data-driven and digital twin solutions create tangible value for sophisticated life-science customers.

Responsibilities

• End-to-end ownership of complex customer projects in data science, modeling, and digital twin environments, from data intake through model delivery and interpretation
• Scientific leadership in the design, calibration, and validation of hybrid models combining mechanistic and AI-based approaches
• Acting as the primary scientific and strategic contact for key customer accounts
• Translating complex analytical and modeling results into clear, decision-ready insights for both technical and executive stakeholders
• Identifying opportunities to expand and deepen existing customer relationships through follow-up and extension projects
• Active involvement in pre-sales activities, including technical discussions, presentations, and proposal development
• Leading, mentoring, and developing an international team of Data Scientists
• Establishing best practices for modeling workflows, data analysis, and scientific communication
• Close collaboration with product, research, and engineering teams to align customer delivery with the broader solution roadmap
• Representing the organization at customer meetings, conferences, and industry events

Requirements

• Approximately 8+ years of experience in applied data science, hybrid or mechanistic modeling, ideally within biopharma, biotech, or a related life-science environment
• Strong understanding of cell culture processes, bioreactor systems, and bioprocess data
• High proficiency in Python and common data science / ML libraries such as NumPy, Pandas, SciPy, PyTorch, JAX, or scikit-learn
• Proven track record of leading customer-facing scientific projects
• Excellent ability to communicate complex scientific topics clearly and convincingly to diverse audiences
• Strong commercial mindset with the ability to identify and articulate customer value
• Demonstrated leadership and mentoring capabilities with a high level of ownership and accountability
• Structured, analytical way of working and confidence operating autonomously in an international, remote-first setup
• Advanced academic background (PhD or MSc) in Data Science, Systems Biology, Bioprocess Engineering, or a related field is a strong advantage

We Offer

• Senior leadership role with high strategic impact and visibility
• A rare combination of scientific excellence, customer influence, and commercial responsibility
• Collaboration with highly skilled experts across data science, modeling, and life sciences
• Exposure to international, high-profile customer projects in the biopharmaceutical industry
• Flexible, modern working culture built on trust and personal responsibility
• Long-term perspective within a fast-growing, technology-driven organization

If you are looking to combine scientific leadership with customer impact and strategic responsibility, I look forward to connecting for a confidential discussion.

Contact Information

Kerem Häger

+4915221484846

[email protected]

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