Head of Customer Success (w/m/d)

About the Position

Head of Customer Success (w/m/d)

Flowers-Software GmbH

Location: München, Bayern, DE

Employment Type: FULL_TIME

Date Posted: 2026-08-03

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About the Role

Flowers is one of the fastest-growing tech startups in Germany. We believe in digitalization, automation, and optimization, aiming to make these processes accessible to the entire Mittelstand. By leveraging groundbreaking AI-based technologies, we help people manage their workflows in a new and modern way.

We are growing and looking for a passionate Head of Customer Success with a strong strategic customer focus to join our leadership team. As a key player in the Customer Success department, you will play a crucial role in the further development of our innovative platform, significantly contributing to the consolidation of our market position and the future growth of Flowers.

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Responsibilities

• Lead and develop our Customer Success team by introducing scalable structures and best practices.
• Develop innovative Customer Success strategies that highlight the value of our software and retain and develop customers in the long term.
• Be involved in the implementation of data-driven improvements and continuously analyze customer needs and market trends.
• Build deep relationships with our customers and design tailored campaigns that maximize customer satisfaction.
• Contribute to the market positioning of Flowers with your strategic vision and be a decisive part of our leadership team.

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Requirements

• Experience in building and leading a Customer Success team, ideally in the B2B-SaaS sector for SMBs.
• Analytical mindset with a deep understanding of KPIs, market trends, and data-based decisions.
• Strong leadership skills, able to inspire and motivate your team to achieve outstanding results.
• Excellent communication skills, both internally and externally, fluent in German and English.
• Seeking a challenge where you can significantly contribute to the growth and success of one of the most innovative startups.

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Nice to Have

• Customer Relationship Management
• Campaign Development
• German
• English

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We Offer

• The opportunity to shape a rapidly growing tech startup from the beginning and take on significant responsibility.
• Flexible working hours.
• A state-of-the-art tech stack and stylish offices in Munich and Berlin.
• A dedicated development budget for your professional and personal growth.
• Various additional benefits (company shares (VSOP), sports offers like Urban Sports Club, further training opportunities, etc.).
• Free snacks & drinks.
• Dogs are welcome in the office.

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About the Company

We are one of the fastest-growing tech startups in Germany. We believe in digitalization, automation, and optimization, aiming to make these processes accessible to the entire Mittelstand. We use innovative AI-based technology to help people organize their workflows in a new and modern way. Whether customer, partner, or employee - Flowers is a collective of diverse characters who view the world from a slightly different perspective.

The strength of Flowers lies not only in the creativity of our employees, their talents, or their achievements, but also in the way we care for each other, for what we do, for our customers, and for the world. It is our duty of care that inspires us to always find new ways. We cultivate this and seek it in new team members.

We bring the passion to achieve something great, enabling companies to master the next level of organizational management. Our culture of care creates an environment that brings out the best in each of us, helps us move forward, makes us friends, and secures us on the way up.

We are united by the vision of making recurring processes of any kind insanely easy for every user. We are ambitious and want to achieve the goals we have set. To make this happen and ensure that everyone becomes the best version of themselves, we rely on maximum self-determination, freedom, and flexibility. We live and love flat hierarchies, high personal responsibility, maximum fun at work, and our colleagues.