Head of Delivery

About the Position

We provide consulting and full-cycle software product development services, and are looking for a pragmatic Head of Delivery to join our forces. You will lead our development teams, uphold our culture of innovation and transparency, and own the project from estimation through delivery and post-production support. We respect breaking the status quo and have high standards for the software delivery process.

Responsibilities

• Lead and mentor a team of project managers, guiding project execution, performance reviews, and professional development.
• Directly manage projects, including scope definition, resource allocation, timeline management, and risk mitigation.
• Actively participate in the presale phase, partnering with sales, leadership, and delivery teams to shape solutions, validate delivery approaches, assess risks, estimate scope and timelines, and ensure smooth transition from presale to project execution.
• Oversee the planning and execution of projects across the team, ensuring collaboration, adherence to agile methodologies, and sustained Green delivery status at both project and portfolio levels.
• Drive the adoption of AI-enabled SDLC practices across delivery teams, helping managers and project teams adapt to new ways of planning, executing, and optimizing software delivery.
• Build and scale a delivery organization capable of working effectively in an AI-driven environment.
• Monitor project KPIs, financials, and performance metrics to ensure efficiency and alignment with client expectations.
• Build and maintain strong client relationships, handle escalations, provide regular updates, and ensure high customer satisfaction, owning account management responsibilities in partnership with sales and leadership.
• Identify and remove impediments for the team, coaching members on best practices in delivery and process optimization.
• Collaborate with stakeholders to align project outcomes with business objectives, including contractual terms and compliance.
• Handle resource planning, budgeting, and forecasting to support efficient operations.
• Provide proactive reporting on delivery targets, commitments, and progress to senior leadership, directly reporting to the CEO.
• Act as the expert on Jira and Tempo usage across delivery operations, fully leveraging their capabilities to ensure delivery transparency, predictability, and continuous improvement.

Requirements

• 4+ years of experience in delivery management in the IT outsource industry, preferably in mid-sized companies.
• Proven track record in managing agile projects, with expertise in Scrum, Kanban, or other methodologies.
• Hands-on experience in presale: discovery, solution shaping, estimation, delivery planning, and risk assessment.
• Experience leading teams, including mentoring project managers.
• Background in software engineering or technical delivery.
• Experience with AI tools and AI-enabled delivery workflows, and understanding of their impact on SDLC and team structures.
• Ability to hire and grow managers and teams for an AI-driven delivery environment.
• Advanced English proficiency (spoken and written) for effective communication with teams and clients.
• Ability to manage multiple responsibilities in a resource-constrained environment.
• Flexibility to travel internationally for client meetings, as needed.

Nice to Have

• Familiarity with cloud platforms (AWS, Azure, GCP) and basic CI/CD practices.
• A focus on industries like healthcare, finance, or digital services.
• Experience introducing AI adoption practices within delivery teams or organizations.

We Offer

• Competitive compensation based on your skills, experience, and performance.
• 20 working days of annual paid vacation and 5 days of sick leave.
• 3 additional days off for special occasions.
• Experienced colleagues with 95% of middle and senior engineers.
• Possibility to work from anywhere in the world.
• Exciting projects involving the newest technologies.
• Accounting as a service.
• Flexible working approach.

About the Company

What defines us

Helping each other grow

• We support our colleagues in overcoming challenges and host internal educational events to boost our skills.

Work and life sync

• We love our jobs and are passionate about other things outside of work that make life exciting.

Democratic leadership

• Every team member’s voice matters, regardless of role. We welcome your ideas and involvement in our company’s growth.

Zero bureaucracy

• We strive to create a friendly and relaxed work environment. You can easily talk to C-level executives.

Perks of working at Relevant

Organization

• Long-term and challenging projects
• Interest in trending technologies and methodologies
• Opportunity to initiate and take part in social projects
• Transparency in relationships and workflows

People

• Short distance to managers
• Easy to get feedback
• 53% male, 47% female

Work

• Flexible working hours, plus the ability to work from home
• Direct work with clients and direct impact on their projects
• Possibility of business trips abroad

Rewards

• 20 paid vacation days annually
• 5 sick leaves
• Reimbursement of sports activities

Opportunities

• Ability to switch projects, technology stacks, and roles
• Share and gain knowledge with regular tech talks

What’s more?

• Referral program
• Personal accountant
• IT Club membership