Head of Digital Assets Operations Enablement

About the Position

We are seeking a Head of Digital Assets Operations Enablement to lead Citi's digital asset portfolio and develop a scalable operating model.

Responsibilities

Strategy & Operating Model

• Lead the development of a consistent Digital Assets operating model across Services.
• Manage and coordinate the Services Digital Assets portfolio, ensuring alignment across strategic initiatives, priorities, and stakeholders.
• Support the transition of digital asset initiatives from concept and pilot phases to scalable operational capabilities.
• Define operating principles, governance standards, and operational readiness requirements for new digital asset solutions.
• Drive alignment and consistency across Services, Product, Technology, and Operations teams.
• Coordinate with wider Citi functions, including Financial Crimes, AML, Finance, Risk, Compliance, and Legal, to support the safe and effective deployment of digital asset capabilities.
• Leverage industry expertise and market insights to influence operating model design and future-state strategy.

Business Enablement

• Partner with Product and Technology teams to support the commercialization of digital asset capabilities.
• Provide strategic operational expertise throughout the product development lifecycle.
• Help define target operating models for tokenized assets, digital money, and blockchain-enabled services.
• Coordinate cross-functional implementation efforts and remove barriers to delivery.
• Drive alignment across cross-Services initiatives, including Payments, Trade, Securities Services, Issuer Services, and other emerging digital asset use cases.
• Connect digital asset initiatives across Services and the broader organization, including Markets, Banking, and Wealth, to maximize leverage of Citi's capabilities and infrastructure.

Governance & Risk

• Ensure digital asset initiatives are supported by appropriate operational controls, governance, and risk management frameworks.
• Partner with Risk, Compliance, Legal, and Financial Crimes teams to address regulatory and control requirements.
• Support regulatory reviews, audits, governance forums, and risk assessments as required.
• Promote a disciplined, controlled, and compliant approach to scaling digital asset capabilities across Services.

Industry & Stakeholder Engagement

• Act as a senior Operations SME for Services Digital Assets, including blockchain, tokenization, digital money, and emerging market infrastructure.
• Engage with internal stakeholders, clients, financial market infrastructures, industry groups, and strategic partners.
• Monitor market developments and assess impacts on Citi's operating model, commercialization strategy, and operational priorities.
• Represent Services Operations in digital asset working groups, governance forums, and strategic initiatives.

Leadership

• Influence and coordinate stakeholders across multiple businesses, functions, and geographies.
• Provide strategic guidance to senior management on digital asset operating model evolution and commercialization priorities.
• Partner closely with Product Heads, Operations Heads, Technology leaders, and control functions to drive alignment and execution.
• Foster innovation, collaboration, and continuous improvement across the organization.
• Drive outcomes through influence, coordination, and subject matter expertise rather than direct ownership of operational delivery teams.

Requirements

• 15 years of relevant experience.
• 12+ years of experience in Financial Services Operations, Payments, Securities Services, Markets Operations, Digital Assets, or related disciplines.
• Exceptional communication skills.
• Influence and negotiation skills to bring together complex and competing priorities and overlay a risk mindset to prioritize.
• Strong understanding of digital assets, tokenization, blockchain technology, distributed ledger technology, and digital money.
• Demonstrated industry expertise and understanding of emerging digital asset market infrastructure and operating models.
• Experience developing operating models, governance frameworks, or operational strategies for new products, platforms, or business initiatives.
• Knowledge of payments, securities, custody, settlement, treasury services, transaction banking, or related operational disciplines.
• Experience managing strategic portfolios, transformation initiatives, or cross-functional programs in complex organizations.
• Strong stakeholder management and influencing skills, including the ability to engage effectively with Managing Directors and senior executives.
• Experience working with Risk, Compliance, Legal, Technology, and Operations partners in regulated environments.
• Excellent strategic thinking and problem-solving skills.
• Proven ability to coordinate large-scale initiatives and drive alignment across highly matrixed organizations.
• Lean/Six Sigma Master Black Belt Certification.
• Traditional Process Re-engineering Expertise & Principles.

Education

• Bachelor's degree or equivalent experience required. Advanced degree preferred.

We Offer

• Competitive salary range: $170,000.00 - $300,000.00
• Comprehensive benefits package including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Opportunity for discretionary and formulaic incentive and retention awards.

About the Company

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Application

Apply now to join our team and help shape the future of digital assets at Citi.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.