About the Position

Head of Dmarts

Milano, Italy

Full-time

Operations

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with a mission to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

Take full ownership of the daily operations and execution of the MFC business across Italy, including the comprehensive facility management of all sites, ensuring fulfillment centers are safe, optimized, and meet their operational and financial KPIs.
Execute the local market Masterplans and Business Plans, directly managing the Italian P&L targets and driving continuous improvement in unit economics.
Drive the commercial management of local suppliers, leading negotiations, optimizing sourcing, and ensuring profitable margins, while maintaining operational discipline across the wider supply chain and warehouse operations.
Lead, mentor, and scale a high-performing local team, encompassing both office staff and front-line operations colleagues across Italy.
Identify operational bottlenecks on the ground and implement immediate, effective tactical solutions to improve throughput, fulfillment times, and overall site efficiency.
Work closely with central teams to localize global strategies into actionable, executable steps tailored specifically for the Italian market.
Collect on-the-ground feedback from local teams, customers, partners, and suppliers, feeding it back to the Product and Growth teams to refine tools and processes.

Requirements

10+ years of experience in highly operational and execution-focused roles within the Retail, Grocery, or Logistics industries (e-commerce / quick commerce experience is a huge plus).
Proven leadership experience directly managing large, cross-functional local teams and frontline operational staff.
Deep understanding of the Italian retail/grocery market, vendor landscape, and local operational nuances.
A strong "hands-on" bias for action and a proven track record of executing fast, turning high-level plans into measurable operational outcomes.
Strong financial acumen with experience managing a local P&L and optimizing cost structures.
An analytical mindset to transform daily operational data into actionable, meaningful improvements (advanced Excel/GSheets and Looker/Tableau user).
Ability to build KPIs, standardize local operational procedures, and troubleshoot processes from scratch.
Fluency in Italian and English is required.
Interest in start-ups, technology, and a fast-paced environment.
Clear alignment with Glovo Values.

We Offer

🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
💳 Discounts on transportation, food, and even kindergarten expenses.
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and office-based nursery.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

About Glovo

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Base Hiring Range

EUR 81,760 - EUR 102,200 - Yearly

On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles.

This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!

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Head of Dmarts

Job description