About the Position

Head of Engineering and Technical Services

Quantum Expressions Media Consult LTD is Nigeria’s pioneering multimedia powerhouse leveraging cutting-edge technology, real-time consumer data, and modern journalistic methods to deliver on-demand, need-based content seamlessly across multiple platforms. The Client has identified the need to recruit highly skilled, tech-savvy, and passionate professionals for its Visual Radio cum Digital Media powerhouse to support its strategic goals and objectives.

Responsibilities

Infrastructure Reliability and Performance

Oversee the design, implementation, and maintenance of robust and scalable technical infrastructure, including network systems, server infrastructure (on-premise and cloud-based), storage solutions, and cybersecurity systems, ensuring high availability and optimal performance.
Implement proactive monitoring and alerting systems to identify and resolve potential technical issues before they impact operations.
Establish and enforce rigorous change management protocols for all modifications to the technical infrastructure, minimizing the risk of service disruptions.

Content Delivery Systems Management

Manage and optimize the company’s content delivery network (CDN) and other content distribution systems to ensure efficient, secure, and high-quality delivery of multimedia content across all target platforms and geographic locations.
Implement and maintain workflows for content encoding, transcoding, packaging, and metadata management, ensuring compatibility and optimal viewing/listening experience across diverse devices and network conditions.
Monitor the performance of content delivery systems, analyzing key metrics such as latency, buffering rates, and delivery success rates, implementing adjustments and optimizations as needed.

Cybersecurity and Data Protection

Implement and enforce comprehensive cybersecurity policies, procedures, and technical controls to protect the company’s digital assets, intellectual property, and sensitive data from internal and external threats.
Conduct regular security assessments and penetration testing to identify vulnerabilities and implement remediation measures.
Establish and maintain data backup, disaster recovery, and business continuity plans for all critical technical systems and data.

Technical Support and Service Desk Operations

Oversee the operation of the IT service desk, ensuring timely and effective technical support is provided to all internal users.
Establish and monitor service level agreements (SLAs) for technical support services, ensuring responsiveness and resolution times meet the needs of the organization.
Implement and maintain a knowledge base of common technical issues and solutions to improve the efficiency and effectiveness of the technical support team.

Strategic Technology Vision

Formulate and champion a long-term technology roadmap for the Engineering and Technical Services Department, anticipating future needs and aligning with Quantum Expressions Media Consult LTD’s overall business strategy and operational objectives.
Evaluate emerging technologies in areas such as cloud computing, AI in media workflows, advanced content delivery networks, and cybersecurity, providing recommendations for adoption based on rigorous technical and financial assessments.
Collaborate with executive leadership and other department heads to ensure the technology strategy supports innovation in content creation, delivery, and audience engagement across all platforms.

Team Leadership and Development

Build and cultivate a high-performing team of engineers and technical specialists within the Engineering and Technical Services Department, fostering a culture of technical excellence, collaboration, and continuous learning.
Define clear roles, responsibilities, and performance expectations for all team members, aligning individual objectives with departmental and organizational goals.
Identify and address technical skill gaps within the team through targeted training programs, mentorship opportunities, and knowledge-sharing initiatives.

Resource Management and Budgeting

Develop and manage the annual budget for the Engineering and Technical Services Department, ensuring efficient allocation of financial, human, and technological resources.
Prioritize technical investments based on strategic alignment, potential impact on operational efficiency, and return on investment.
Oversee the procurement and management of all technical equipment, software licenses, and vendor contracts, ensuring cost-effectiveness and adherence to the company’s procurement guidelines.

Stakeholder Collaboration and Communication

Serve as the primary technical point of contact for other departments, effectively communicating complex technical information to non-technical stakeholders.
Collaborate closely with Content, Production, and Distribution teams to understand their technical needs and provide innovative and reliable technical solutions.
Establish and maintain strong relationships with key technology vendors and service providers, ensuring effective communication and adherence to service level agreements (SLAs).

Requirements

Educational Requirements

Bachelor's degree in Engineering (Electrical, Electronic, Computer), Information Technology, or related field
A Master’s degree is an added advantage

Professional Requirements

Relevant professional certifications such as ITIL, PMP, CISSP, or certifications specific to broadcast engineering or cloud technologies are highly desirable.

Experience Requirements

Minimum of 12 years of experience with at least 5 years in a senior management role with experience in media, journalism, or related field
Prior experience in telecommunications, media & communications industries

Knowledge Requirements

Understanding of Quantum Expressions Media Consult LTD's Technical Infrastructure
Mastery of Broadcast and Digital Media Technologies
Expertise in Cybersecurity and Data Protection Best Practices
Proficiency in Cloud Computing and Hybrid Infrastructure Management
Detailed Knowledge of IT Service Management (ITSM) Frameworks
Understanding of Data Analytics and Reporting Tools

Skill Requirements

Proficiency in using relevant software applications like media and communication software.
Deep understanding of network architecture, protocols, and security.
Proficiency in managing server infrastructure, virtualization technologies, and cloud computing platforms.
Strong knowledge of content delivery networks (CDNs), video encoding/transcoding technologies, and digital asset management systems.
Expertise in cybersecurity principles, practices, and technologies.

Personal Abilities

Strong work ethic
High level of integrity and professionalism
Attention to detail and high level of accuracy
Adaptability
Proactiveness
Teamwork and collaboration
Strong decision-making skills

We Offer

Quantum Expressions Media Consult LTD aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race, and other protected characteristics.

Head of Engineering and Technical Services

Job Description, Responsibilities & Requirements