About the Position

Head of ERP Implementations

Location

New York City, USA

Employment Type

Full-time, On-site

Compensation

Base Salary: $240,000 - $315,000
Commission: $25,000 - $55,000
Equity: Included

About DualEntry

DualEntry is building the OS for finance. Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less, and incur less risk.

In just 2 years, we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary, and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.

About the Role

You'll build a world-class Customer Experience function, going from excellent delivery/implementation through post go-live customer support. You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly. You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback. You’ll establish and evolve implementation methodologies, processes, and operational standards. You’ll challenge the status quo of what world-class ERP customer success looks like. You’ll also own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves. You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence.

Requirements

Hardcore work ethic and high agency
8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years' managing teams of at least 5 people at a senior or leadership level
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership

Why You’ll Thrive Here

Significant equity ownership in one of the top AI companies in the world
You’re joining early and will grow with DualEntry
Your feedback shapes the product directly
High-speed, high-trust environment with high expectations

Benefits & Compensation

Significant ownership equity package
Medical, dental & vision insurance
One Medical membership
Mental health support (Talkspace)
Fertility & family-building support (Kindbody)
Virtual healthcare (Teladoc Health)
401(k) benefits
Commuter benefits
Learning & development budget for courses, certifications & language learning
Unlimited AI tokens
AI skills development & enablement
Visa & permanent residence sponsorship
Flexible PTO (27 days, including public holidays)
Collaborative, in-office culture with no bureaucracy
Snacks, drinks, team events & more

Meet the CX Team

Natalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology.
Nathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker.
Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!

“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.”

Nathan Kim, CPA - Implementations Lead at DualEntry

Compensation Range: $240K - $315K

Head of ERP Implementations

Job description