Head of Go-to-Market, AI Care Operations

About the Position

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. We’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full.

We are hiring a Head of Go-to-Market for AI Care Operations in the US. The role sits at the intersection of product marketing, competitive intelligence, and commercial enablement. It is one of the leadership roles on the AI Care Operations team, reporting to the General Manager.

Responsibilities

• Build the narrative: Develop the positioning and competitive differentiation that make it obvious why AI Care Operations is categorically better than AI point solutions, legacy nurse lines and call centers, and the care management platforms buyers already have.
• Enable the commercial team: Ensure that Sword's segment sales teams can effectively communicate the value proposition, workflows, and ROI of AI Care Operations.
• Pursue opportunities: Systematically canvass the US and international markets for accounts, RFPs, procurements, contract renewals, and budget signals that would otherwise go unnoticed.

Requirements

• 7+ years in product marketing and/or GTM, with clear ownership of positioning and competitive strategy, and current or recent Lead, Head, Director, or VP scope.
• Demonstrated ownership of product marketing and positioning, GTM strategy, and sales, field, or revenue enablement.
• Experience selling to operational buyers (COOs, VPs of operations or care management, contact center leaders).
• Based in the US.

Nice to Have

• B2B healthcare software and AI companies with strong commercial engines selling to health systems and payers.
• Medical device and health technology companies that sell regulated, certified products into providers and payers.
• Automation and AI companies whose products replace operational work.
• Experience with multi-solution, multi-segment GTM, including public sector procurement.

We Offer

• Competitive salary range: $145,000 - $330,000 USD.
• Remote work options.
• Comprehensive benefits package.

About the Company

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. We’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment. With more than 700,000 members across three continents having completed over 10 million AI sessions, Sword is defining a new standard for healthcare.