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Job Description, Responsibilities & Requirements
About the Position
Head of HR
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About Us
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed - while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here.
Responsibilities
- Shape and implement HR strategies, standards, and processes tailored to the operational needs and regulatory requirements of the Live Casino location, ensuring consistent performance, compliance, and high-quality employee experience.
- Lead, mentor, and support the on-site HR team to deliver seamless HR services across onboarding, documentation management, payroll input, performance processes, employee relations, and offboarding.
- Closely collaborate with TA team to help develop workforce strategies that support Live Casino staffing needs, including forecasting, scheduling capacity planning, and ensuring adequate talent pipelines for peak demand periods.
- Drive initiatives that improve employee retention, engagement, and job satisfaction, with a focus on reducing turnover in mission-critical roles.
- Oversee leadership development and management capability building for operational managers, ensuring strong people management skills in coaching, performance handling, and policy application.
- Lead the development of succession planning and talent readiness for key roles in Live Operations and supporting departments.
- Maintain strong relationships with external partners-labour offices, benefits providers, training vendors, and recruitment agencies-to ensure effective service delivery and cost efficiency.
- Manage HR budgeting for the location, including headcount planning, HR cost forecasting, workforce programs, and HR technology investment needs.
- Ensure that the work environment meets health & safety standards by partnering with H&S teams to identify risks and implement preventive measures specific to Live Casino operations.
- Serve as a strategic advisor to the management team, providing insights on workforce trends, people risks, and long-term HR strategy.
- Oversee the documentation and governance of employment relations, ensuring accurate recordkeeping and readiness for internal or external audits.
- Monitor labour market trends, salary benchmarks, and competitor practices to maintain competitive compensation structures and inform workforce planning decisions.
- Support crisis and incident response planning for HR-related scenarios such as staffing disruptions, legal issues, regulatory events, or operational incidents.
- Define, track, and report HR metrics that measure compliance, operational quality, payroll accuracy, onboarding effectiveness, and workforce trends.
- Localize and implement global HR and operational policies to meet Live Casino location’s labour legislation and Live Casino working conditions, in collaboration with Legal and Compliance.
- Develop, maintain, and enforce location-specific HR Standard Operating Procedures (SOPs), ensuring consistent execution across HR and cross-functional teams.
- Act as the escalation point for complex employee relations issues, employment risks, and policy enforcement matters, proactively identifying risks and implementing preventive measures.
Requirements
- Education: Bachelor’s or Master’s degree in HR, Business Administration, Law.
- Minimum 10 years in HR, with at least 5 years in HR Leadership.
- Strong background in regulated, high-volume environments (iGaming is a plus).
- Proven experience in a complex international matrix organization.
- Excellent cross-functional communication, leadership, and execution skills.
- Tech-savvy and confident working with HRIS, auditing tools, and documentation systems.
- Fluent English is essential; additional languages are a strong advantage.
- Preferred Qualifications: HR certification SHRM, CIPD or equivalent.
- Experience in HR operational integration during mergers, new studio builds, or market expansions.
We Offer
- Competitive salary.
- Private health insurance from day one.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
- Grow with ARRISE | Learning Hub-personalized learning, gamified growth, and endless career development at your fingertips.
Benefits
- Private Health Insurance
- Free Meal Vouchers
- Learning Hub
About ARRISE
Driven to deliver
ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.
We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.
And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.
Our Values
- Persistence: We never give up and are determined to be the best at what we do.
- Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
- Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.
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