Head of Human Interactions (Business Banking Spain)
Primary stack
Nice to have's
Job description
About the Position
We are seeking a Head of Human Interactions for Business Banking Spain in Madrid, focusing on enhancing customer interactions and service delivery.
Responsibilities
- Lead and manage the Human Interactions team in Business Banking Spain
- Develop and implement strategies to improve customer service and satisfaction
- Oversee the contact center operations and ensure high-quality service delivery
Requirements
- Proven experience in Customer Service and Leadership roles
- Strong knowledge of Business Banking
- Excellent Communication and Team Management skills
Nice to Have
- Experience in a similar role within the banking sector
- Proficiency in both Spanish (Native) and English (Advanced)
We Offer
- Full-time employment
- On-site work location in Madrid, Spain
About the Company
ING Bank is a leading financial institution committed to providing innovative and efficient banking solutions to our clients.
© ING Hubs Poland. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Financial Services,Banking,Risk Management,Data Analysis,IT Engineering
About the Company ING Hubs Poland is one of ING's global competence centres. It designs and delivers technological, operational, and risk solutions to simplify banking. The best experts work on these projects. Products, Services & Tech Stack Core Solutions: Technological, operational, and risk solutions for banking. Technologies & Frameworks: Not specified in the provided text. Project Scope & Target Clients Client Base: Not specified in the provided text. Engineering Scale: Not specified in the provided text.
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