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Job Description, Responsibilities & Requirements
About the Position
Head of Inflight Operations – Catering
Norse Atlantic Airways is an airline committed to offering affordable fares on direct, long-haul flights to popular destinations, along with specialized charter and ACMI services for tailored travel needs and extensive cargo operations. Norse Atlantic operates a modern fleet of 12 fuel-efficient Boeing 787 Dreamliners, serving a network of destinations across North America, Europe, Africa, and Asia.
Founded in 2021, we are an ambitious, fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.
We're looking for a Head of Inflight Operations – Catering to take ownership of our entire inflight product - food and beverage, inflight retail, and duty-free. In this role, you'll shape what our passengers experience onboard and act as the main point of contact between Norse and our suppliers.
This is a multi-faceted role covering vendor management, commercial, and operational responsibilities - from menu development and packaging design to budgets, audits, and crew training.
This permanent, full-time, office-based role is located in Riga, Latvia, and offers the opportunity to work alongside driven colleagues and see firsthand how a strong inflight product contributes to the success of a global airline.
Responsibilities
- Owning inflight product management and development - working with suppliers and stakeholders on menu changes, product mix, packaging design, and crew training on inflight products, sales, and service delivery;
- Managing supplier relationships end-to-end, including contract management, KPI monitoring, formal business reviews, performance management, and day-to-day coordination;
- Owning the Catering and Retail budgets - cost control, invoicing approvals, ordering, and reporting;
- Managing catering and service equipment, including stock control and maintenance management;
- Driving product performance and identifying new opportunities to maximize revenue streams;
- Ensuring regulatory compliance through station audits and operational oversight checks;
- Collaborating with Inflight and crew management to develop sales training and product awareness for crew upskilling;
- Supporting the Commercial Department in implementing strategic objectives.
Requirements
- 5+ years track record as a manager in airline catering, preferably with experience on both the airline and catering supplier side;
- Significant experience in vendor relationship management;
- Relevant experience in airline catering, product development, or airline customer proposition;
- Excellent time management, planning, and organization skills - a self-starter who sees things through to completion;
- Energy and drive to deliver beyond expectations, balance priorities effectively, and continuously look for ways to improve our service and operations;
- Passion for delivering high levels of safety and service standards;
- Advanced Microsoft Office skills (Excel, Word);
- Ability to travel at short notice;
- Fluency in English, both written and spoken.
We Offer
- The sky is the limit growth opportunity in the dynamic aviation industry;
- Monthly salary ranging from 4200 - 4700 EUR (Gross), based on candidate experience;
- Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;
- Premium health insurance provided after the probation period;
- Gym and wellness benefit, with co-payment for sports activities after the probation period;
- Modern office in the city center - Novira plaza;
- Inclusive and diverse work culture we bring together talent from over 40 nationalities.
About the Company
Joining Team Norse is more than getting a job. It is all about belonging.
What does it mean to be a part of Team Norse?
You need to be passionate about people. Both your colleagues and our customers. We believe in creating a workplace where we value diversity, where we all feel like an important and valued member of team Norse.
At Norse, we are going to build a high-performance culture together with all our colleagues. We believe in the benefit of fostering a growth mindset.
We will deliver excellent customer experience at competitive prices, onboard our comfortable and more environmentally friendly Dreamliners.
Would you like to be a part of team Norse?
There will be plenty of jobs at Norse, so please Connect for relevant job updates.