Head of Infrastructure and Security | Head Office

About the Position

We are looking for a Head of Infrastructure and Security for our Head Office. The role will own and develop our internal IT function, integrating IT, Jira, and InfoSec into a unified, well-managed internal IT service. The main goal is to establish clear ownership, transparent SLA, proper prioritization, business-value validation, security governance, and continuous improvement.

Remote Full-Time | IT

Responsibilities

IT Service Delivery / HelpDesk

• Own HelpDesk service quality and SLA.
• Identify recurring issues and solve root causes.
• Improve onboarding, offboarding, equipment, access, and support processes.
• Develop automation and self-service.

Jira Platform

• Own Jira as an internal process platform, not just a task tracker.
• Validate Jira requests through business value, owner, impact, and cost of complexity.
• Help business and infrastructure teams design scalable processes in Jira.

InfoSec Operations

• Ensure execution of the InfoSec roadmap.
• Own access management governance together with relevant teams.
• Oversee access reviews, offboarding controls, MDM, and other security controls.
• Track vulnerability remediation and security action items.

Management & Governance

• Build one operating model for HelpDesk, Jira, and InfoSec.
• Define and manage priorities across teams.
• Build clear roadmaps and regular reporting.
• Manage team performance and development.
• Improve cost efficiency, license utilization, and operational effectiveness.
• Partner with business units and infrastructure teams proactively.

Requirements

• Experience managing IT operations, HelpDesk, infrastructure, or similar technical service teams.
• Experience with Jira administration or ownership of internal workflow/process platforms.
• Ability to challenge business requests and validate business value before implementation.
• Experience with automation or AI tools for internal operations.
• Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness.
• Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency.
• Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT.
• Good communication with business teams, non-technical stakeholders, and senior management.
• Upper-Intermediate English proficiency or higher, both written and spoken.

Nice to Have

• Experience managing InfoSec directly or working closely with security teams.
• Experience with DevOps, cloud infrastructure.

We Offer

• 28 business days of paid leave.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

About the Company

For CV / career questions: [email protected]

For all other questions: [email protected]

Application Process

1. Pre-screen
2. Interview
3. Technical interview
4. Final interview
5. Reference check
6. Job Offer

Contact

Tetiana Shvorak

Recruiter

SEND YOUR CV

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