Head of IT Infrastructure & Support

About the Position

We are seeking an experienced IT Infrastructure Delivery Manager to lead enterprise infrastructure operations across multiple technology domains in Dubai, United Arab Emirates.

Responsibilities

• Lead infrastructure service delivery across multiple technology domains, ensuring SLA/KPI compliance, operational excellence, and continuous improvement.
• Manage compute, virtualization, and cloud platforms, including VMware, Nutanix, and Microsoft Azure environments.
• Oversee Windows and UNIX/Linux infrastructure, ensuring stability, security, compliance, and lifecycle management.
• Lead storage, backup, disaster recovery, and business continuity operations.
• Provide operational governance for enterprise database platforms, including Oracle, MS SQL, MySQL, PostgreSQL, and Cassandra.
• Manage enterprise systems and collaboration services, including Active Directory, DNS, DHCP, Exchange, Microsoft 365, and Citrix VDI.
• Drive Identity and Access Management (IAM) and infrastructure security operations in partnership with cybersecurity teams.
• Lead major incident, problem, and change management activities, ensuring timely service restoration and sustainable solutions.
• Ensure effective vulnerability management, patch compliance, and mitigation of end-of-life technology risks.
• Lead capacity planning, infrastructure resilience, and operational risk management.
• Manage technology vendors and service providers, including service performance, governance, and escalations.
• Drive automation, standardization, and continuous service improvement initiatives.
• Lead, mentor, and develop infrastructure teams while fostering accountability and technical excellence.

Requirements

• 15+ years of experience in IT Infrastructure, Technology Operations, or Service Delivery environments.
• Proven experience managing multiple infrastructure technology domains and operational teams.
• Strong expertise in enterprise infrastructure operations and ITIL/ITSM practices.
• Experience managing major incidents, service delivery, infrastructure risks, vendor relationships, and operational governance.
• Strong stakeholder management and executive communication skills.
• Experience working within large-scale enterprise or hybrid IT environments.
• Technical expertise across VMware, Nutanix, Windows, UNIX/Linux, Storage, Backup, Oracle, MS SQL, MySQL, PostgreSQL, Cassandra, Citrix VDI, Active Directory, DNS, DHCP, Exchange, Microsoft 365, Azure, IAM, NAC, Symantec, and Microsoft Defender.
• Preferred certifications such as ITIL, Microsoft Azure, VMware, Nutanix, Citrix, CISSP, CISM, PMP, or PRINCE2.
• Strong leadership, people management, vendor management, and stakeholder management capabilities.
• Knowledge of risk management, capacity planning, infrastructure resilience, and service delivery best practices.
• Excellent problem-solving, automation, and continuous improvement skills.
• Strategic mindset with the ability to drive operational excellence and technology transformation.
• Fluency in both Arabic and English is mandatory.

We Offer

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

About the Company

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.