Head of Key Account Management

About the Position

We are excited to announce a new and exciting opportunity to join Avaloq as our Head of Key Account Management in the Luxembourg office. You will shape and manage the Key Management team across Region Europe to drive the overall existing business performance across the region. You’ll stimulate regional growth by steering the sales strategy, achieving financial targets, and expanding our client base. In tandem with your technical and strategic tasks, you will ensure exceptional delivery, performance, and client satisfaction.

Responsibilities

• Manage commercial matters including contract governance, pricing discussions, upselling, renewals, and revenue forecasting as part of driving retention and revenue growth.
• Enforce accurate forecasting, weekly updates of CRM sales data, and adherence to 'Road to Home' KPI expectations.
• Coordinate with Global Sales Operations, Regional Controlling, and Finance for revenue recognition and deal structure validation, ensuring consistent offering processes, billing, and account administration oversight.
• Contribute to regional governance structures, including collaboration with Sales, Project Delivery, AMS, CTO, and Strategy functions.
• Lead, motivate, and develop teams to promote a culture of collaboration, accountability, and customer-centric performance ensuring team cohesion across Region Europe.

Requirements

• 10+ years of proven experience leading high-performing teams in Sales or a similar role, ideally within the banking, wealth management, or fintech industry.
• Bachelor's or Master's degree in Business Administration, Finance, Engineering, or a related field; an advanced degree (MBA or equivalent) is an advantage.
• Fluent in written and spoken English and German (C1) to proficiently communicate with a range of colleagues and clients.
• Demonstrable success identifying opportunities and executing up-selling to banks, preferably in software and/or wealth management products in both On-Premises and SaaS Models.
• A profound C-Level network to leverage on high-value connections to drive business success.
• Exemplary client relationship management skills across project delivery and service operations, led by refined interpersonal skills during cross-regional collaboration, facilitation, and negotiation.

We Offer

• Hybrid and flexible working to maintain work-life balance and continue our fantastic Avaloq culture in our global offices.
• Competitive base salaries and recognition for outstanding effort with an extraordinary achievement reward.
• A commitment to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

About the Company

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,600 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research-led approach and continual innovation are powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive, and flexible work environment empowers our colleagues to reach their full potential.

Job Location

Luxembourg