Head of KYC, Fraud & Payment (igaming)
Job description
About the Position
Head of KYC, Fraud & Payment (igaming)
We are looking for an experienced Head of KYC, Fraud & Payment to take ownership of all user verification, risk management, and payment operations. This role is crucial in maintaining platform security, ensuring regulatory compliance, and delivering a seamless payment experience for our users.
Responsibilities
- Oversee and optimize the full KYC/AML process: onboarding, EDD, periodic reviews.
- Lead fraud detection and investigation, including bonus abuse, identity fraud, and payment fraud.
- Monitor and manage payment flows (deposits, withdrawals, chargebacks) across fiat and crypto channels.
- Collaborate with PSPs, KYC providers, and internal teams (Support, Legal, Finance).
- Develop internal risk scoring, workflows, and SOPs.
- Report on KPIs: approval rates, chargeback ratio, time-to-verify, fraud losses.
Requirements
- 3+ years in KYC, fraud, and/or payments in gambling
- Solid understanding of AML regulations, payment security, and fraud patterns.
- Strong analytical mindset, attention to detail, and risk awareness.
We Offer
- Competitive salary
- Flexible schedule and remote-friendly work setup
- Professional growth budget (courses, conferences, certifications)
- Access to industry tools and platforms
- Transparent, fast-paced environment with real ownership
- Supportive team and direct communication with decision-makers
- Health benefits/ paid vacation and many more
About the Company
Newgmedia is a growing company with a strong presence in 38+ countries and a team of 300+ members. We prioritize stability, growth, timely payments, and employee recognition. Our culture thrives on diversity and providing the tools and community for success.
Benefits & Perks
- 66 DAYS OF TIME-OFF: Vacation, Sick and Emergency Leaves available from day one.
- 20% PAY RAISE: Annual increase in the reward rate.
- FLEXIBLE BUSINESS HOURS: Start time usually between 7 and 11 a.m.
- EDUCATION AND DEVELOPMENT: Explore BI Academy, diverse learning programs, and engaging QA sessions.
- €200 HEALTH BUDGET: €200 per year to cover health expenses.
- BONUSES: Achieve your KPIs and seize the opportunity for additional bonuses.
- STABILITY EQUALS GROWTH: Our journey started small, and now we are 300+ members across 38+ countries. We're still growing!
- TIMELY PAYMENTS: Everyone receives their monthly compensation, bonuses, and benefits without delay.
- 6 MONTH OF PARENTAL LEAVE: Additionally, 7 days for expectant fathers or partners.
- PROMOTION: We prioritize your growth and celebrate internal promotions.
- B-DAY OFF: Coordinate with your TL; no formal request is needed.
- FESTIVE BREAKS: Celebrate local holidays with official days off.
- CORPORATE PRESENTS: We celebrate special occasions with surprises and presents.
- RECOGNITION: Our values reveal what we hold in high esteem.
- REWARD: Compensation, provided at the end of each month for the current month's contributions.
Diversity is in everything we do! And our culture thrives on ensuring you have the tools and community to be successful.
© NewGMedia. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Started as a little startup in 2016, NewGMedia has grown into a big family of over 300+ creative minds, spread out in 38 countries around the world. Our main pride and joy is our award-winning Gambling Company. But that’s not all — we also have a thriving Affiliate Program, a handy Platform, and a super helpful Recruiting Agency. We’re all about being innovative, top-notch, and a bit different. In our lovely community, we care about flexibility, grabbing new opportunities, and celebrating our diverse backgrounds.Benefits of joining NewGMedia:●TIME OFF: We all need time to recharge! Enjoy up to 66 days of annual time-off benefits, available right from day one of your career with us.●FLEXIBLE SCHEDULE AND WORKSPACE: Work remotely, onside, or hybrid! Our specialists work 5 days a week, and the time of start is usually flexible — between 7 and 11 a.m.●NO OVERTIMES: We value our specialists’ personal time. If a force majeure forces us to work longer hours, get a financial compensation for this time.●PAY RAISE: Experience an annual increase in the reward rate, with the potential for a one-time raise of up to 20% of your salary.●BONUSES: Achieve your KPIs and seize the opportunity for additional bonuses, a perk enjoyed by many of our colleagues.●HEALTHCARE: Good health is essential to the well-being of our team members. We offer €200 per year to cover health expenses that fit personal needs in the best possible way.Together, we’re pushing the boundaries in iGaming, and cannot wait for you to come join us on this exciting journey!