Head of Operations

About the Position

Head of Operations

The Head of Operations will be building lean, effective company operations that reduce friction and improve execution. He/she will own internal processes, communication flows, tools, and cross-functional coordination, as well as orchestrate strategic initiatives outside product and development delivery.

Responsibilities

Company Operations

• Build and improve internal processes that help teams work faster and with less friction.
• Define clear ownership, handoffs, and decision-making flows between teams.
• Find and remove operational bottlenecks, duplicated work, and unnecessary bureaucracy.
• Improve how information moves across the company: meetings, updates, documentation, and escalation paths.
• Build and manage a team responsible for internal operations and non-development project coordination.

Planning and Reporting

• Support company planning, goal-setting, and review cycles.
• Help leadership turn company priorities into clear operational plans.
• Build simple reports and dashboards for internal operations and strategic initiatives.
• Track progress, results, risks, and blockers.
• Use data and feedback to measure impact, improve decisions, and drive continuous improvement.

Strategic Initiatives

• Lead strategic initiatives outside product development.
• Turn leadership priorities into clear plans, owners, timelines, and expected outcomes.
• Coordinate cross-functional work between departments such as Brand, Finance, Legal, People, Office, etc.
• Keep stakeholders aligned and make risks, blockers, and decisions visible.

Internal Tools and Systems

• Own the company’s internal tools for planning, task tracking, reporting, documentation, and collaboration.
• Select, improve, and simplify tools used by teams.
• Drive adoption of tools and make sure they are used consistently.
• Identify where automation or AI can reduce manual work.

Requirements

• 5+ years of experience in Operations, Business Operations, Strategy, Business Development, Chief of Staff, or similar roles.
• Experience improving company processes, communication flows, and internal tools.
• Experience leading complex cross-functional projects outside software development delivery.
• Strong ability to turn unclear business needs into clear plans, owners, timelines, and next steps.
• Strong stakeholder management skills, including working with senior leadership.
• Clear and structured communication in English.
• Strong analytical skills; able to use data, reports, and feedback to improve operations.
• Good commercial understanding; able to connect operational work to business impact.
• Hands-on attitude: comfortable both designing processes and making sure they are actually used.
• Good understanding of AI tools and practical ways to apply them in operations.

We Offer

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.
• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals, and cycling purchase compensation.
• Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
• A culture of recognition: a peer reward program to celebrate your contributions.
• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
• Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
• A strong engineering culture: international teams, corporate events, team buildings, and hackathons-because great work happens in great communities.

About the Company

Mayflower is a company dedicated to driving operational excellence and strategic initiatives. We are committed to fostering a culture of continuous improvement, innovation, and collaboration. Join us in Limassol, Cyprus, and be part of a team that values clear communication, strong stakeholder management, and the practical application of AI tools in operations.

Recruitment Process

• HR interview
• Technical Interview with the hiring team