Head of Operations
Primary stack
Job description
About the Position
Head of Operations
Berlin
Vollzeit
Festanstellung
About the Role
Cloover is the fastest-growing startup in the German energy sector-and we are looking for an experienced Ops Lead to ensure that the engine is running smoothly and all processes are in motion. We are extremely committed to being AI-first, and your task is to ensure that our operations are automated as much as possible. The Operations Team comprises three sub-teams: Partner Relations Management, Customer Support, and Technical Installation Management & Warranty. You will work closely with our Head of Operations & Energy, shape the strategic direction of the Ops Team, and be responsible for smooth implementation in the sub-teams.
Responsibilities
- Team Management and Coaching: You will lead the three Ops sub-teams, define OKRs together with the Head of Ops and the teams, and ensure that these are achieved.
- Process Automation: You will identify weaknesses in our processes and automation potentials and, in cooperation with our AI team, consistently drive the end-to-end automation of our processes. Where necessary, you will design new processes and implement them with the respective teams.
- Hands-On: You will also support the teams operationally where required, especially when setting up new processes. We are looking for someone who will roll up their sleeves and primarily collaborate, rather than a manager who leads the team strategically from above.
- Ops Roadmap: You will define the project roadmap, set priorities for the next few months together with the Head of Ops, and translate the goals into concrete to-dos for the teams.
- Relationships: You will manage relationships with key stakeholders outside the company, installation partners, service partners, insurance companies, etc. You will also ensure continuous coordination with the other departments at Cloover, such as Sales, Product, and Finance.
- Hiring: You will forecast and plan the workload and FTE numbers, recruit new talents, and build the Ops team with support from the HR team.
Requirements
- You have 4-8 years of practical experience in the Operations field, ideally in the energy or construction industry.
- You have already managed teams and have leadership experience.
- You are enthusiastic about AI, know the technical possibilities, have already implemented AI projects, and think creatively about ways to disrupt our processes.
- You handle legal issues confidently and can familiarize yourself with the contractual situation at Cloover.
- You keep track of many parallel projects: You prioritize independently and support the team in prioritizing.
- You are based in Berlin and bring energy to your daily office life. We are deliberately office-first-decisions are made in real-time, prototypes are tested during lunch, and the founding team is ten meters away. If you work best this way, you will feel right at home here.
Nice to Have
- Technical knowledge of PV installations and heat pumps is a plus.
Our Process
We keep the process transparent and respect your time. Most candidates go from the first interview to the offer within three weeks.
- First Meeting (30 Min.) - We want to understand what you are looking for-not just review your resume.
- Interview with Your Future Supervisor (60 Min.) - We go deep: your experience, your mindset, how you approach problems. Including a Case Study-You will receive the task in advance. We are interested in your approach-not whether you come up with the one correct answer.
- Founder Interview (30 Minutes) - You will meet our founders and present your perspective on the role and how you want to drive Cloover forward.
- Offer & Signed Contract
Do you need any special support at any point? Just let us know.
Why Us?
- Performance-based Compensation. Strong base salary, a bonus tied to real results, and significant equity-recognized when it happens, not hidden behind annual cycles.
- AI-First & Unlimited. Unlimited enterprise AI-no limits, no approval process. Every role, every team. Routine work disappears so you can focus on what truly requires human judgment.
- Real Responsibility for a Real Mission. From day one, you will make decisions that directly affect thousands of installer partners in Germany and Austria. We are not just building software-we are driving the energy transition across Europe.
- Faster Growth Than Elsewhere. You will work directly alongside the founding team and top-tier investors. If you ever want to start your own company-you are in the right place.
Perks & Benefits
- Latest Apple Hardware in our office in Prenzlauer Berg
- 25 Vacation Days
- €500 per Year budget for professional development
- WHOOP Peak Included. After six months with us, we will fully cover your WHOOP Peak membership
- Urban Sports Club (M) membership
- Germany Ticket, fully covered
- Cloover Electricity Tariff: our own green electricity tariff, we cover the monthly base fee
- Free Lunch every day in the office (via Bella&Bona)
- Free Dinner every day in the office (via Wolt)
- Fully Equipped Kitchen with breakfast, snacks, and drinks
- Team Events with €50 per person and month
- Employee Discounts via Corporate Benefits and FutureBens
About Us
At Cloover, we are building the AI operating system for the energy transition: a platform that helps thousands of installation companies in Germany and Austria to sell more, plan faster, and deliver better. We have secured a total of $1.32 billion in funding: $1.3 billion in committed external financing and a Series A round of $22 million. We are just at the beginning of our European expansion.
We are a high-performance team that works with purpose. We take full responsibility for our work, discuss ideas intensively, pull together, and implement without hesitation. Here, the hierarchy does not win, the best idea does. Speed is not a goal we strive for, but the way we work.
And we are AI-first from the ground up. We do not experiment with AI, we are built with it. Tech delivers faster because AI prototypes before we build. Sales closes more because outreach is personalized at scale. Finance tests scenarios in real-time. People & Culture builds processes in a fraction of the time. No matter the function: AI is what makes us outperform our weight class, and it is a skill you will develop faster here than almost anywhere else.
We believe that the energy transition belongs to everyone, and that includes our team. We are international, driven, and intentionally inclusive. We hire based on potential and perspective and welcome people of all backgrounds, identities, and experiences.
Does this sound like your kind of challenge? Then apply below.
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