Head of Operations Technology (m/f/d)

About the Position

Head of Operations Technology (m/f/d)

Join Westwing as Head of Operations Technology to lead the product and technology strategy for our scalable, automated operations across 20+ European markets. This position is permanent and based in Munich.

Responsibilities

• Own the end-to-end product and technology strategy for our operations platform, covering Fluent OMS, Reflex WMS, Zendesk, and the in-house tools and integrations connecting them to our storefront, ERP, and carrier landscape
• Lead and grow a cross-functional team of 6 engineers and 2 product managers, building a culture of ownership, operational excellence, and high delivery standards
• Act as the technical authority for our operations platform, shaping orchestration logic, workflows, and integrations in Fluent while setting development, testing, and deployment standards across our SaaS landscape
• Own the reliability and performance of our operational systems, including monitoring, incident management, root-cause analysis, and peak readiness during major commercial campaigns
• Partner with senior stakeholders across Logistics, Warehouse, Customer Care, Finance, and Sourcing to translate operational strategy into a prioritised roadmap with clear KPIs such as fulfilment lead time, cost per order, order accuracy, and contact rate
• Manage SaaS vendors and integration partners strategically, covering roadmap alignment, escalations, contract management, and maximum value extraction from our platform investments
• Drive AI as the default in operational workflows and team practices, deploying AI agents and automation across order flows, warehouse processes, and customer care while establishing AI-assisted engineering practices

Requirements

• 8+ years of experience in e-commerce, retail, or logistics technology, including 3+ years leading engineering or product teams
• Deep expertise in running complex operational environments, spanning order management, warehouse management, carrier integrations, and customer care systems end-to-end
• Hands-on development experience with Fluent Commerce or another distributed order management system
• Proven AI-native expertise with hands-on experience building and shipping production AI solutions such as LLM-based agents, workflow automation, or AI-assisted customer service tools
• Strong architecture and integration skills covering event-driven systems, APIs, middleware, and data flows between SaaS platforms and ERP landscapes
• Track record of taking complex systems through go-live and hypercare phases into stable, scalable operations
• A strong product mindset, defining technical problems in terms of business outcomes, prioritizing ruthlessly, and leveraging data to separate what works from what truly scales
• Calm, structured decision-making under pressure with high resilience in a fast-paced environment
• Excellent communication and stakeholder management skills with fluency in English, with German considered a plus

We Offer

• A high-performance culture built on trust, feedback, and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• In-Office Culture: 4 office days per week (Mon-Thu) dedicated to fast decision-making, high-impact collaboration, and strong team connections
• Work-from-anywhere opportunities for up to 4 weeks per year
• A competitive compensation package including salary, benefits, and equity
• 30 days of paid holiday to rest, recharge, and come back ready to create
• A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food
• Exclusive discounts: 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Sustainable mobility options with discounted public transport and JobRad
• Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
• One annual Social Impact Day to give back to a cause you care about
• Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest

About the Company

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences, and equal opportunity.