Head of Product Design
Primary stack
Nice to have's
Job description
Head of Product Design
Location: London, United Kingdom
Employment Type: Full-Time
Work Location Type: Hybrid
About the Position
Thoughtworks is a global technology consultancy that integrates design, engineering, and AI to drive digital innovation. We are over 10,000 people strong across 47 offices in 18 countries. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology and culture as the differentiator.
Thoughtworks.com is one of our most important customer-facing products, helping clients discover our expertise, explore evidence of our impact, and take the next step with us. It also helps job seekers explore opportunities and gives search engines and AI assistants an accurate, trusted understanding of who we are and what we do.
Today, fragmented ownership across Marketing limits our ability to deliver connected customer journeys, maintain consistent quality, and continuously improve performance.
We’re looking for a Head of Product Design to change that. You’ll lead Thoughtworks.com as a digital product, translating our go-to-market and employer brand strategies into seamless experiences for customers, job seekers, and AI agents. You’ll own the website strategy, roadmap, customer journeys, publishing model, and content and design quality. You'll also shape experiences across connected channels, including email through Knak and events through Splash, while influencing the internal workflows that drive quality, consistency, and speed.
This is a hands-on, player-coach role for someone who can think strategically and deliver at every level, from defining roadmaps and improving customer journeys to refining copy, reviewing designs, interpreting performance data, and making launch decisions.
Responsibilities
- Website Product Strategy: Set the product vision, principles, and roadmap for Thoughtworks.com.
- Customer Journeys and Experience: Design connected journeys that help people move from a question/problem/need to relevant services, expertise, evidence, and action.
- Narrative, Copy, and Content Quality: Ensure the core website narrative, copy, and information architecture are of high quality.
- Experiences for People and Agents: Ensure the website is useful and understandable to human visitors, search engines, and AI assistants.
- Publishing Model for the AI Era: Own the spec for redesigning the publishing workflow from brief through design, production, approval, release, and ongoing improvement.
- Design Quality and Experimentation: Set the direction and quality bar for UX, UI, interaction design, and the website design system.
- Team and Agency Leadership: Lead and develop a multidisciplinary team spanning product design, experience production, transformation, and discoverability.
Requirements
Technical Skills
- 10 - 15 years experience leading digital products, customer experiences, service design, or product design.
- Strong record of turning customer insight and business strategy into coherent end-to-end experiences.
- Excellent judgment across product, UX, content, and design.
- Strong writing and editorial instincts.
- Experience working with marketing, product, design, engineering, and senior business stakeholders.
- Commercial understanding and the ability to connect digital experience decisions to go-to-market outcomes.
- Systems thinking, including experience creating reusable patterns, design systems, operating models, or publishing frameworks.
- Practical understanding of search, structured content, and how AI assistants discover and interpret information.
- Experience using AI tools to improve how work is researched, designed, produced, or assured.
- The ability to operate in ambiguity, make difficult prioritization decisions, and move from strategy to delivery.
- Evidence of leading and coaching people or multidisciplinary teams.
Professional Skills
- Natural ability to establish and nurture relationships with senior leaders across the organization.
- Excellent context-switching capabilities.
- Thrives in situations where given little to no direction and can lead, organize, and deliver commitments on time and within budget.
- Resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives.
- Empathetic and uses this ability to build solid working relationships and resolve issues quickly and thoughtfully.
Nice to Have
- Digital Transformation
- Systems Thinking
- AI Tools
- Commercial Understanding
- Marketing
We Offer
- Learning & Development: There is no one-size-fits-all career path at Thoughtworks. Your career development is supported by interactive tools, numerous development programs, and teammates who want to help you grow.
- Inclusive Culture: Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech.
About the Company
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
Responsible Use of AI in Recruitment
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews, and writing job descriptions. Crucially, our AI tools do not screen, assess, rank, or make hiring decisions. Every application is reviewed by our team, and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes, and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
Apply to this Job
Thanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible.
In the meantime, check out our Consultant Life page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry, and each other.
Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks.
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