Head of Professional Services

About the Position

We are seeking a Head of Professional Services to lead our global professional services organization at Vercel. This role is pivotal in managing our Technical Account Management (TAM) and Forward Deployed Engineering (FDE) functions, embedding directly with our most strategic customers to design, build, and ship production applications on Vercel.

About Vercel

Vercel is the agentic infrastructure company, empowering people and agents to ship what's next. For over a decade, we've assisted builders in transitioning from idea to production with speed, security, and an exceptional developer experience. Our platform is trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

Responsibilities

• Define the engagement model for our professional services.
• Ensure delivery excellence for strategic customer engagements.
• Establish the commercial model for professional services.
• Stay hands-on with architecture reviews, system design, and unblocking critical engagements.
• Codify field learnings into repeatable playbooks and reference architectures.

Requirements

• 10+ years in software engineering, forward deployed engineering, or technical consulting roles.
• At least 5 years leading customer-facing engineering or delivery teams in a high-growth environment.
• Strong background in modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure).
• Experience building or deploying LLM-powered applications.
• Commercial acumen with experience in scoping, pricing, and delivering technical engagements for enterprise customers.

Bonus if you

• Have experience with Vercel, Next.js, AI SDK, or v0.
• Have led forward deployed or embedded engineering teams at an AI-native or developer platform company.
• Have owned a professional services P&L or defined services pricing and packaging from scratch.
• Are comfortable representing the function externally at conferences, customer executive briefings, or large-scale events.

We Offer

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Opportunities for learning and growth with mentorship and event participation.
• Flexible Time Off.
• Necessary equipment for your role and a WFH budget.

About the Company

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Apply Now

If you believe you are a good fit for the Head of Professional Services role, please tell us why and submit your application.