Head of Retention

About the Position

We are seeking a Head of Retention with 5+ years of experience in the Gambling industry to lead our retention strategies and team. This role is remote and offers the opportunity to be part of a fast-growing business group.

Responsibilities

• Lead and oversee the Retention function, ensuring alignment with overall business objectives.
• Develop and evolve a comprehensive player retention strategy across the full lifecycle (activation, engagement, reactivation, VIP).
• Own retention KPIs and performance metrics, including responsibility for unit economics.
• Design and implement advanced segmentation and personalization strategies (including predictive models).
• Foster a data-driven culture, promoting experimentation and unit economics across the department.
• Analyze data, monitor key metrics, and design, launch, and interpret A/B tests.
• Plan, execute, and monitor retention campaigns and strategic initiatives.
• Collaborate closely with Product and Tech teams to enhance CJM, UX, and key user journeys.
• Partner with cross-functional teams (Product, Traffic, VIP, TWU, etc.) to align strategies and deliver global initiatives.
• Manage the retention budget and ensure cost efficiency.
• Lead and develop the Retention team (Casino, Sports, Gamification verticals).
• Drive team growth, motivation, and professional development through mentorship and coaching.
• Automate processes and optimize resource allocation.
• Prepare reports and present insights and results to top management.
• Identify and implement new retention tools and mechanics (gamification, loyalty programs, automation).

Requirements

• 5+ years of experience in the Gambling industry in Retention / CRM roles, including 2–3+ years in a leadership position.
• Proven experience managing multiple teams.
• Deep understanding of key retention metrics, including relationships between high-level and granular KPIs, with the ability to manage and take ownership of them.
• Hands-on experience with unit economics and managing the efficiency of retention investments.
• Proven track record in developing and implementing retention and reactivation strategies, as well as building scalable processes.
• Strong analytical background: ability to work with data, interpret results, and make data-driven decisions.
• Solid understanding and practical application of data-driven approaches, A/B testing, and hypothesis validation.
• Strong leadership skills: goal setting, prioritization, strategic planning, resource allocation, workload management, and effective performance management and team development.
• Experience in implementing processes and scaling functions.
• Proactive mindset, strategic thinking, and strong focus on business outcomes.

We Offer

• 🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
• 🤝 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
• 📍 Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• 🧑‍💻 Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• 🏖 Paid vacations, sick leave, personal event days, days off.
• 👨‍⚕ Corporate health insurance program for your well-being.
• 💵 Referral program - enjoy cooperation with your colleagues and get a bonus.
• 📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• 💁🏼‍♀️ Rewards program for mentoring and coaching colleagues.
• 🗣 Free internal English courses.
• ✈️ In-house Travel Service.
• 🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
• 🎳 Company events, team buildings.

About the Company

Join our dynamic team and contribute to the success of a fast-growing business group. We offer a multicultural environment with opportunities for professional growth and development.