Head of Sales Progression

About the Position

Location: London/ Southampton (office based).

Company: OneDome Group

About OneDome

OneDome is a rapidly growing housing and fintech platform transforming the way people buy homes. We are ranked 6th fastest growing tech company in the UK by the Sunday Times and 4th fastest growing fintech company by Deloitte. Our ecosystem brings together mortgage brokerage, conveyancing, insurance, and financial services into a single digital experience.

Our flagship HomeBuyer Service combines mortgage and legal work with a dedicated Property Moving Assistant (PMA) who guides customers through their home purchase from start to finish.

As OneDome continues to scale, we are looking for an exceptional Head of Sales Progression to lead and grow this critical function.

Responsibilities

Lead and Scale the PMA Team

• Build and lead a high-performing team of Property Moving Assistants
• Recruit, train, and develop PMA staff
• Establish clear performance standards and KPIs
• Create a culture focused on accountability, speed, and customer outcomes
• Manage team capacity and workload planning as the business grows

Own the HomeBuyer Service Delivery

• Oversee the end-to-end delivery of the HomeBuyer Service
• Ensure clients receive a seamless and stress-free homebuying experience
• Maintain high service standards across all transactions
• Identify operational inefficiencies and continuously improve processes

Improve Transaction Performance

• Drive improvements across key transaction metrics including:
  • Completion rates
  • Time from offer to completion
  • Fall-through reduction
  • Client engagement throughout the transaction

Drive Ecosystem Revenue

• Ensure the team introduces services across the OneDome ecosystem in a customer-focused and relevant way, including:
  • Property surveys
  • Insurance products
  • Financial planning

Operational Excellence

• Design scalable operational processes for managing transactions
• Implement best practices across the PMA team
• Monitor performance using data and operational dashboards
• Continuously improve service efficiency and quality

Technology & Platform Collaboration

• Work closely with the product and technology teams to enhance the tools used by the PMA team, including:
  • DealRoom transaction platform
  • CRM workflows
  • Automation and AI tools
  • Customer communication systems

Requirements

• Experience leading customer operations or case management teams in a strong sales organisation
• Background in property, mortgages, conveyancing, or financial services
• Strong operational, sales, and organisational skills
• Proven ability to build and manage high-performing teams
• Data-driven approach to performance management
• Strong communication and leadership skills

Personal Attributes

• Customer-obsessed mindset
• Highly organised and detail-oriented
• Strong problem-solving skills
• Ability to operate in a fast-growing company
• Commercial awareness and results orientation

We Offer

• Competitive salary
• Opportunity to work in a rapidly growing fintech company
• Professional development opportunities
• Collaborative and innovative work environment

About the Company

OneDome is a rapidly growing housing and fintech platform transforming the way people buy homes. We are ranked 6th fastest growing tech company in the UK by the Sunday Times and 4th fastest growing fintech company by Deloitte. Our ecosystem brings together mortgage brokerage, conveyancing, insurance, and financial services into a single digital experience.