Head of Sanctions Service Delivery

About the Position

Head of Sanctions Service Delivery

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We are looking for an experienced and hands-on Head of Sanctions Service Delivery to lead our growing Operations Team.

Responsibilities

• Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
• Coach, develop, and performance manage the team to drive a high-performance culture
• Hire new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
• Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills, and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated
• Maintain strong relationships with Product, Analytics, Engineering, and Compliance
• Become a subject matter expert for processes and tooling

Requirements

• 5-8 years experience leading teams within Sanctions
• Great communicator both verbal and written
• Experience setting targets and holding your team accountable to them
• Proven track record of taking individual ownership and responsibilities as well as being a great team-player
• Good understanding and ability to analyze, forecast, and move team’s metrics
• Ability to work collaboratively within a complex organization, across multiple cultures, geographies, and disciplines
• Project management and organizational skills and capability to handle multiple projects at one time
• Ability to travel as needed

Nice to Have

• Certified Global Sanctions Specialist (CGSS) certification or similar
• Additional language skills in one or more jurisdictions in which Wise has operations

We Offer

• Competitive salary: GBP 110,000 - GBP 145,000 yearly
• Full-time position
• Opportunity to be part of a global, diverse, and inclusive team

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. We believe teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

For more information about working at Wise, visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Location

United Kingdom