Head of Service & Maintenance

Location: Worldwide

Experience: 3+ years

Occupation type: Fulltime

About the Position

We are looking for a strong, ambitious leader to manage field service operations across Europe. This role is focused on execution discipline, people and process management, SLA compliance, and efficiency improvement. You will work closely with service engineers and regional teams, so hands-on involvement in the product and technical processes is essential.

Responsibilities

• Lead field service delivery across multiple regions, establishing standards and execution control
• Ensure SLA compliance and quality requirements
• Manage dispatching: prioritization, resource allocation, routing, and escalations
• Build and retain the team; collaborate with regional teams and contractors; coordinate resources; monitor SLA and service quality
• Strengthen team discipline and efficiency; manage team leads
• Attend first installations for new customers and present the launch and installation process on site (together with company representatives)
• Oversee technical training quality and field readiness
• Build scalable systems: guidelines, standards, training programs, and process improvements (Salesforce / ServiceNow or similar)
• Manage logistics and spare parts to reduce downtime and improve service efficiency

Requirements

• 5+ years of management experience in service / field service / aftersales
• Experience in the parcel locker / post-matics industry
• Proven experience managing service engineers or field teams: strong leader, results-driven, focused on team development and career growth
• Experience working with multicultural teams across multiple countries
• Knowledge of Field Service Management systems (Salesforce, ServiceNow, or similar)
• Understanding of dispatching, logistics, spare parts, and supply chain processes
• English at B2 level or higher; native or fluent Russian
• Willingness to work on-site and travel regularly

Opportunities and Benefits

• On-site work in our modern Warsaw office (coffee corner, lounge area)
• Competitive compensation and benefits package, including professional development opportunities
• Make a tangible impact in transforming industries for the better through strategic leadership
• Flexible benefits package (cafeteria system): monthly budget for health, sports / wellbeing, meals, pension contributions, and learning & development
• Annual discretionary bonus
• Financial support for employees in important life situations (based on tenure and contribution)

Apply if you

• Have a strong academic foundation. You hold a degree in Management, Finance, Economics, Science, Technology, Engineering, Mathematics - or possess equivalent rigorous training.
• Demonstrate strong analytical and systemic thinking. You quickly structure complex problems and develop clear, well-reasoned solutions.
• Have an outstanding track record. From university onward, your achievements consistently exceed the average within your professional peer group.
• Take full ownership end-to-end. You lead initiatives from problem definition through to measurable business impact, taking responsibility at every stage.
• Operate with a high standard of quality. You dive deep into details, maintain strong execution standards, and hold yourself and others accountable for excellence.
• Demonstrate managerial maturity. You make difficult decisions - including people-related ones - when required to achieve strategic objectives.
• Set ambitious goals and deliver on them. You establish high expectations for yourself and your team, staying focused on meaningful business outcomes.

About the Company

Who build more, move faster, and think deeper.

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