Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are currently looking for a strong Head of VIP to join our partner company, G1 Media, which is building an ecosystem of its own iGaming products. You should definitely consider joining G1 Media, as the project is backed by a team of professionals with 10+ years of industry experience - people who came together with one clear goal: to create the best solutions on the market.
Remote Full-Time | Head of VIP
Responsibilities
In the Head of VIP position, you will be responsible for:
- Strong leadership and team management skills.
- Deep analytical skills with a focus on financial and performance metrics (LTV, Churn, NGR).
- Experience in building and optimizing processes (onboarding, escalation, communication flows).
- Ability to motivate, develop, and coach a team.
- Proactive approach to problem-solving and decision-making.
- High level of stress resistance and conflict resolution skills.
- Understanding of high-roller client behavior.
Requirements
Must-have experience for this role:
- Build and manage a team of VIP Managers (hiring, training, motivation, performance evaluation).
- Define, implement, and monitor team KPIs (Retention Rate, LTV, deposit activity, NGR per VIP).
- Analyze VIP segment performance and prepare regular reports for management.
- Optimize and standardize VIP client service processes (communication, escalation, conflict resolution).
- Develop and implement retention and growth strategies for high-roller players.
- Collaborate closely with Marketing, Product, Analytics, and Finance teams to achieve business goals.
- Work directly with key and high-priority VIP clients.
- Manage and control the budget for bonuses and VIP events.
Nice to Have
- None specified
We Offer
Why people choose us:
- Competitive compensation is our principle - strong specialists deserve fair pay;
- A transparent bonus program tied to financial KPIs: when the company earns more, you earn more;
- Real growth with us - those who join now get priority for leadership roles as the company scales;
- Freedom without micromanagement - you own your area and decide how to achieve results;
- Product impact - everyone contributes to discussions, shares ideas, and influences the entire ecosystem;
- Comfort & balance - fully remote, 28 days of paid vacation, paid sick leave, and medical insurance.
About the Company
G1 Media is building an ecosystem of its own iGaming products, backed by a team of professionals with 10+ years of industry experience.
Selection Process
- Stage 1: Pre-screen.
- Stage 2: Test task.
- Stage 3: Interview.
- Stage 4: Final interview.
- Stage 5: Reference check.
- Stage 6: Job Offer!
Contact
For CV / career questions
[email protected]
For all other questions
[email protected]
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