HealthTech Client #1 | Patient Advocate

About the Position

On behalf of HealthTech Client #1, SD Solutions is looking for a compassionate and dedicated Patient Advocate to help patients navigate the complexities of the healthcare system.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities

• Enroll patients in philanthropic aid programs.
• Effectively manage post-enrollment work such as submitting claims or ordering medications.
• Reviewing patient enrollments for accuracy and completeness.
• Escalate and appeal patient assistance denials.
• Order, receive, and log medication orders.
• Coordinate medication deliveries to the designated pharmacy timely.
• Always provide exceptional customer service to both the patient and client.
• Provide patients with information they need to make informed financial decisions about their healthcare.
• Identify opportunities to improve Atlas products and services.

Requirements

• Proven experience in a high-performance, high accountability environment.
• Hands-on experience working in healthcare is a must.
• High-school diploma or equivalent.
• Strong listening and communication skills.
• Excellent written and verbal communication skills in English.
• Proficient computer skills.
• Attention to detail.
• Ability to offer emotional support and empathy.
• Have passion for the well-being of patients.
• Pass standard background check and drug screen.
• Complete medical clearance per health system requirements (includes vaccination mandates).

Internet Service Requirements

• Internet access provided by a cable or fiber provider
• DSL, satellite, and wireless broadband is NOT permitted; however, in an emergency, if there is an internet outage, your mobile hot spot can be used.
• Minimum upload speed of 2 mbps.
• Minimum download speed of 5 mbps.
• Maintaining an uninterrupted internet connection is a requirement of the Work From Home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements.

Modem & Router Requirements

Our technology department has determined that modem/router combinations (sometimes referred to as a multi-port modem or gateway) often cause connection problems with company issued phones that can prevent connection. You may need to add a router into your network that meets the following guidelines:

• Ethernet ports wired for gigabit speed connections
• Availability of at least two (2) Ethernet connections to the internet source is required (for your PC and phone).
• Your modem or router must either be in the same room as your workspace, or you must have an Ethernet cord long enough to reach your workspace to meet this requirement. Working wirelessly is prohibited.

About the Company

HealthTech Client #1 is dedicated to helping patients navigate the complexities of the healthcare system with ease and confidence. Our mission is to connect individuals with the financial assistance programs and resources they need to access essential medical care. By combining compassionate support with efficient processes, we ensure that patients receive the medications and services they require without unnecessary stress.

Our team works closely with healthcare providers, pharmacies, and financial aid programs to streamline assistance and improve patient outcomes. With a commitment to excellence and patient advocacy, we strive to make healthcare more accessible for everyone.

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