Job Description, Responsibilities & Requirements
About the Position
We are seeking a Help Desk Analyst for a contract position in Conyers, GA. Responsibilities include overseeing computer systems, resolving user inquiries, and managing ticket queues.
Job Details
- Job ID: 41441
- Company: Internal Postings
- Location: Conyers, GA
- Type: Contract
- Duration: 10 Months
- Salary: DOE
- Status: Active
- Openings: 1
- Posted: 13 Aug 2025
Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Requirements
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Minimum Qualifications:
- High School diploma or GED.
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
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Preferred Qualifications:
- 2+ years’ experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Knowledge of Apple iOS.
How to Apply
Please send resumes to [email protected].
About the Company
Internal Postings is a leading provider of IT staffing and services. We offer a dynamic work environment and opportunities for professional growth.
Contact
For more information or to schedule a meeting, please visit our website or contact us directly.