HelpDesk Engineer - Platform

About the Position

SKELAR is a venture builder that creates international IT product companies following the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Today, SKELAR has a dozen businesses in various niches-from EdTech to marketplaces. These are companies that make it into the ratings of TOP startups and product companies in Ukraine, occupy the highest positions in the AppStore, and develop platforms used by millions of people. And yet, world media such as TechCrunch, Wired, and others write about SKELAR businesses.

Currently, we are looking for an active and responsible Junior HelpDesk Engineer.

You will be responsible for the entire cycle: from unpacking a new MacBook to setting up the corporate network and organizing the technical part of online events.

We are building an AI-Native team, so you will have access to modern AI tools and the opportunity to integrate them into daily support processes. We offer work with a modern stack (macOS, Okta, Google Workspace) and processes according to Enterprise standards.

Responsibilities

• Preparation and setup of workstations for new employees in the Kyiv office;
• Full cycle of inventory management (Asset Management) - from procurement to write-off;
• Processing user requests in the ticket system in compliance with SLA;
• Basic maintenance of office network infrastructure (patching, switching);
• Organization and technical support of online broadcasts for internal communications;
• Control over compliance with information security policies (ISMS);
• Optimization of routine Helpdesk processes using AI tools.

Requirements

• Experience in IT support (Internal Support) of at least 6 months or completed IT-related education;
• Confident understanding and experience in administering macOS (priority), as well as Windows / Linux;
• Practical understanding of network technologies (basic switch setup, L1/L2, understanding of Wi-Fi operation);
• Experience in assembling, disassembling, and diagnosing hardware (Hardware);
• High level of empathy, service orientation, and communication skills;
• Understanding of the principles of Service Desk and ticket systems;
• English (A1/A2+): Survival level - sufficient for reading technical documentation or program interfaces, possibly for basic correspondence.

Nice to Have

• Experience in daily use of AI assistants (ChatGPT, claude, Copilot, etc.) for troubleshooting or writing scripts;
• Experience with Google Workspace, Okta, Slack;
• Experience in setting up equipment for online broadcasts (OBS Studio, microphones, cameras);

Tech Stack (Toolset)

• Ticketing Systems: Understanding of the request lifecycle (Open -> In Progress -> Resolved). Experience with Jira Service Desk, Zendesk, or similar will be a big plus.
• Asset Management: Ability to keep track of equipment (inventory) - attention to detail, working with tables (Excel/Google Sheets) or specialized software for inventory.
• Communication: Experience in administering corporate messengers, in particular Slack.
• Streaming: Knowledge of equipment for broadcasts (cameras, microphones, consoles) and software (e.g., OBS Studio).

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Access to a network and exchange of experience as part of the culture
• Exclusive domain education. We have created our own training programs for teammates to choose from - from a 2-month school for novice managers to AI and professional development, product management clubs, etc.
• Impact on systemic support for Ukraine. We have the SKELAR foundation charity fund, created by the skelarovtsy themselves - and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe and are forming a platform for supporting veterans at the state level.
• Ecosystem for productive work. Spaces have been created for skelarovtsy that inspire results - with their own gym, climbing wall, green zones Bali, and libraries. In spaces where service, safety, and comfort are synchronized with the pace of team growth, we get a wow experience and work more efficiently.
• Care for daily comfort. Breakfasts, lunches, access to sports training in Kyiv or partial compensation for classes in Warsaw, medical insurance, paid business trips if the role's specifics require such trips, corporate discounts from partners.

We will tell you more at our introductory meeting.

Join us in building the next big everything at SKELAR!