About the Position

We are seeking an HK Application Support Engineer to assist a leading investment bank in managing trading applications on various APAC markets.

Responsibilities

Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
Support traders, troubleshoot and diagnose functional and technical issues in the production environment
Management and tracking of daily production problems and user requests; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
Handle business-driven or exchange-driven projects
Conduct system Quality Assurance testing, perform deployment or upgrade of mission-critical trading applications and systems.
Ensure adequate performance and operation of the systems - monitor the performance, diagnose and address any problems.
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
Provide system and process documentation
Morning / Lunch shift duty, weekend and holiday work are required.
Enhance the automation and resilience of production systems to improve operational efficiency and uptime

Requirements

Competencies Required

Technical

Good technical / scripting knowledge on Linux/Unix environment
Proficiency with Python/shell
Proficiency with network protocols like TCP, UDP, FIX
Proficiency in Excel/VBA (huge plus)

Functional/Other skills

Good business knowledge on cash and derivatives products and market rules
Experience with system monitoring
Takes initiative and is results driven
Strong decision making and analytical skills
Ability to innovate
Strong team player
Excellent interpersonal and communication skills
Fluent in English

Qualifications and Experience

University qualification with IT Major
Minimum of 1-2 years experience in trading support

Other Value-added Competencies

Batch scheduling system
Knowledge on Fixed income product

We Offer

Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave
Health & insurance: Comprehensive coverage including General Practitioner, hospitalization
Performance incentives: Annual bonus based on individual performance
Learning & development: Training programs, certification opportunities, and training incentives to support career growth

About the Company

Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value.

Our Hong Kong entity operates alongside Singapore to deliver Infrastructure, Cloud and Cybersecurity services to clients across the Asia Pacific region.

HK Application Support Engineer

Job description