Hospitality & Events Analyst (PCD)

About the Position

Hospitality & Events Analyst (PCD)

We are Kaizen Gaming, the team powering Betano, one of the biggest GameTech companies in the world, operating in 20 markets. We aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are looking for a Hospitality & Events Analyst (PCD) to support the execution of Betano's hospitality and VIP experience initiatives, helping deliver exceptional experiences for invited guests across sports and entertainment events.

Responsibilities

As a Hospitality & Events Analyst, you will:

• Support hospitality operations before, during, and after events, helping ensure a seamless guest experience.
• Assist with guest communications through WhatsApp, email, and phone, providing timely support throughout the customer journey.
• Support guest registrations, accreditation, ticketing, invitations, and hospitality logistics.
• Maintain operational trackers, reports, presentations, spreadsheets, and event documentation with a high level of accuracy.
• Support administrative activities related to hospitality projects, including purchase requests, payment follow-up, invoice tracking and validation, and internal documentation.
• Assist with inventory control of hospitality materials, gifts, and branded items, ensuring accurate records and availability.
• Support internal stakeholders with hospitality-related requests and day-to-day operational needs.
• Assist in post-event activities, including feedback collection, reporting, and operational follow-up.
• Contribute ideas to improve administrative processes, operational organization, and the overall guest experience.
• Help ensure premium service standards are consistently delivered across all hospitality initiatives.

Requirements

• Educational background (completed or in progress) in Hospitality, Tourism, Marketing, Communications, Business Administration, or a related field.
• Initial professional experience, internships, or academic projects related to Hospitality, Events, Tourism, Customer Service, Administrative Support, Marketing, or similar areas.
• Strong organizational skills with excellent attention to detail.
• Comfort working with spreadsheets, financial controls, expense tracking, and administrative processes.
• Customer-first mindset with good interpersonal and communication skills.
• Ability to manage multiple administrative and operational tasks in a dynamic environment.
• Good knowledge of Microsoft Office, especially Excel and PowerPoint, or Google Workspace.
• Intermediate English is preferred.
• Experience with CRM platforms, ticketing systems, or administrative processes is a plus.
• A proactive attitude, willingness to learn, and enthusiasm for supporting premium hospitality initiatives and continuously developing professionally.

We Offer

• A buddy will support you with your onboarding
• Commuting allowance
• Competitive pay & bonus scheme
• Dental Insurance for you and your dependents
• Developmental 360° feedback framework
• Family Support
• Hybrid way of working
• Life Insurance
• Mental Health: Zenklub Sessions
• Monthly meal allowance
• Multi-sport card
• Private health insurance for you & your family
• Unlimited access to Udemy & continuous training

About the Company

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.

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