Hospitality Manager
Job description
About the Position
Hospitality Manager
Location: Phoenix, AZ
Employment Type: Full-Time
Salary: $55,000 - $75,000 USD/Year
About the Company
Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.
Phoenix is one of our fastest-growing markets, and we're expanding the team to keep up with the demand. You will own a segment of our properties - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com, build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager.
Responsibilities
- Reservation Management: Oversee reservations across direct and OTA channels, including Landing bookings and platforms like Airbnb and Booking.com.
- Member Experience: Manage member experience from booking through checkout, including tickets, inquiries, and escalations.
- Property and Housekeeping Partner Relationships: Build and maintain relationships with property and housekeeping partners.
- Market KPIs: Track and manage market KPIs such as NPS, CSAT, cleaning quality, and growth.
- Reservation Coordination and Maintenance: Coordinate and manage escalations with property management teams.
- Onboarding and Launching Properties: Oversee the onboarding, installation, and launching of new properties within your market segment.
Requirements
- Background: Experience in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality.
- Autonomy: Experience running a market, property, or operation with real autonomy.
- Organizational Skills: Strong organizational and follow-through skills.
- Triage Under Pressure: Ability to prioritize tasks when multiple urgent issues arise.
- Comfort with Ambiguity: Ability to work in a fast-paced, growth-stage company environment.
We Offer
- Competitive Compensation: $55,000–$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend.
- Stock Options
- Comprehensive Benefits Package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options.
- Retirement Support: 401(k) plan + access to ImmediatePay.
- Generous Paid Time Off Policy
- Travel Perk: $750 USD annually in Landing Stays.
About the Company
Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.
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