About the Position

Hospitality Operations Assistant Manager（ホスピタリティ運営アシスタントマネージャー）

Citi Japan is hiring a Hospitality Operations Assistant Manager to help run its Global Hospitality Services function in Japan, one of Citi's most active and fast-growing markets. This role coordinates day-to-day hospitality operations across client center services, reception, event catering, colleague dining, and vending, working closely with the Operations Manager to keep service quality consistent across every touchpoint. Advanced Japanese and business-level English are both required for this role.

Responsibilities / 業務内容

Coordinate daily hospitality operations across client center services, reception, event catering, colleague dining, and vending to keep service delivery consistent across all locations.（クライアントセンター、受付、ケータリング、社員カフェ、自動販売機サービス等の日常業務を横断的に調整し、全拠点で一貫した品質を維持する）
Manage third-party vendor relationships by tracking performance, resolving issues quickly, and confirming contractual commitments are met.（サードパーティベンダーとの関係を管理し、パフォーマンスの追跡、迅速な課題解決、契約内容の遵守確認を行う）
Support the Operations Manager by acting as a hospitality subject matter expert and contributing to people management and project initiatives.（Operations Managerを支援し、ホスピタリティ領域の専門家として人材マネジメントやプロジェクトに貢献する）
Identify service gaps and coordinate corrective actions so delivery stays aligned with Citi's global standards.（サービスのギャップを特定し、Citiのグローバル基準に沿った是正対応を調整する）
Track operational budgets, flag cost efficiencies, and produce statistical reports that support governance and risk oversight.（予算管理、コスト効率の特定、ガバナンス・リスク管理に資する統計レポートの作成を行う）
Apply compliance guidelines, handle sensitive information with discretion, and support controls that reduce operational and reputational risk.（コンプライアンスガイドラインを適用し、機密情報を適切に取り扱い、オペレーショナルリスク・レピュテーションリスクを低減する統制業務を支援する）
Share hospitality product knowledge with suppliers and internal stakeholders to keep service outcomes well informed across the Japan market.（サプライヤーや社内関係者とホスピタリティに関する知見を共有し、日本市場における円滑なサービス提供を支える）

Requirements / 必須要件・スキル

Operations experience in a hospitality environment, spanning executive services, food and beverage, or related corporate service disciplines across multi-site settings; candidates with slightly less than 5 years who bring strong vendor management skills are encouraged to apply.（サードパーティベンダーの管理実績。パフォーマンス管理、課題解決、継続的な関係構築を含む）
A track record managing third-party vendors, including performance oversight, issue resolution, and ongoing relationship management.（サードパーティベンダーの管理実績。パフォーマンス管理、課題解決、継続的な関係構築を含む）
Experience in client-facing service environments where quality, responsiveness, and professionalism drive outcomes.（クライアント対応業務の経験。品質・対応力・プロフェッショナリズムが求められる環境での実務経験）
Working knowledge of operational controls and governance processes needed to maintain service compliance in a regulated corporate environment.（規制環境下でのサービスコンプライアンス維持に必要な内部統制・ガバナンスプロセスに関する実務知識）
A university degree in Hospitality Management, Business Administration, or a closely related field.（ホスピタリティマネジメント、経営学、またはそれに準ずる分野の学士号）
Advanced Japanese language proficiency（上級レベルの日本語力：必須） for daily communication and negotiation with local vendors and service providers.（国内ベンダー・サービスプロバイダーとの日常的な交渉・コミュニケーションに必要）
Business-level English proficiency（ビジネスレベルの英語力：必須） to engage with global stakeholders and leadership across Citi's international network.（グローバルステークホルダーや経営層とのやり取りに必要）

Nice to Have / 歓迎要件

A Food Safety Management certification, such as HACCP, showing commitment to service safety and operational rigor.（HACCP等の食品衛生管理関連資格）
A certification in managerial leadership or process improvement, such as PMP or Lean Six Sigma.（PMPやリーンシックスシグマ等のマネジメント・プロセス改善関連資格）
Experience operating within a large, matrixed global organization, particularly in financial services or a similarly fast-paced corporate setting.（金融業界等、大規模でマトリックス型のグローバル組織での就業経験）

We Offer / 当社が提供する環境

A hybrid working arrangement with 3 days in the office and 2 days working remotely.（週3日出社・週2日リモートのハイブリッド勤務）
Direct exposure to senior global leadership and strategic hospitality initiatives across Citi's international network.（グローバルの経営層や戦略的プロジェクトへの直接的な関与機会）
Structured learning and professional development programs to support career growth within operations and beyond.（体系的な学習・能力開発プログラムによるキャリア成長支援）
Wellbeing support and work-life balance resources to help you perform at your best.（ウェルビーイング支援やワークライフバランスを支えるリソース）

About the Company

Join a globally connected operations team and help shape the workplace experience for colleagues and clients across one of Citi's most strategically important markets.（グローバルにつながるオペレーションチームの一員として、Citiにとって戦略的に重要な市場で働く環境づくりに貢献できます）

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Hospitality Operations Assistant Manager（ホスピタリティ運営アシスタントマネージャー）

Job description