Hotel Connectivity Specialist (Channel Managers & Switches)

About the Position

Hotel Connectivity Specialist (Channel Managers & Switches)

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lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalize, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.

We are looking for a Hotel Connectivity Specialist to act as the technical and commercial bridge between Global Hotel and the channel managers, switches, and connectivity providers that power our hotel distribution. This is a hands-on specialist role, not a product or engineering position. You will be the go-to expert who understands how channel managers and switches work in practice, speaks the technical language of our connectivity partners, and translates what you learn into clear technical gaps and simple, credible business cases for upgrading or expanding our connections.

Responsibilities

• Act as the subject-matter expert on channel manager and switch connectivity: ARI distribution (availability, rates, inventory), booking delivery, content and mapping, and rate/availability push and pull.
• Engage directly and technically with channel managers, switches, and aggregators (e.g., SiteMinder, D-EDGE, Cloudbeds, RateGain, DerbySoft, Availpro) to understand their capabilities, limitations, and roadmaps, and benchmark them against each other and against our distribution requirements.
• Read and interpret partner API documentation and integration specifications to assess fit against our needs.
• Identify technical gaps and limitations in current connections that affect content quality, availability, competitiveness, conversion, or operational efficiency.
• Diagnose recurring connectivity issues and pinpoint root cause on the partner or protocol side.
• Translate technical findings into simple, credible business cases to justify upgrading, replacing, or onboarding channel managers and switches, quantifying expected impact coverage, competitiveness, error reduction, operational savings - with data and analytics colleagues.
• Support commercial and partnership conversations that require technical depth.
• Partner with Product and Engineering during discovery and integration work, coordinating between external partners and internal teams across Europe and Asia.

Requirements

• 4+ years working hands-on with hotel connectivity (channel managers, switches, connectivity/aggregation platforms) on the OTA, bedbank, channel manager, or hotel-tech side.
• Deep practical understanding of ARI flows, booking delivery, content mapping, and connectivity protocols (XML/JSON, push/pull).
• Comfortable in technical conversations with connectivity partners: reading API documentation, understanding integration constraints, and diagnosing connectivity issues, without needing to be a software engineer.
• Commercial awareness: able to see the business impact of a technical gap and frame it in a clear, simple business case.
• Strong communication skills to bridge technical and commercial stakeholders.

Nice to Have

• Detailed familiarity with the channel manager and switch landscape and its key players.
• Basic SQL and data literacy to support impact analysis.
• Exposure to GDS, OTA integrations, or property management systems.
• Additional European languages.

We Offer

• Join a dynamic team in an inclusive-international environment.
• Grow thanks to the career journey and our internal mobility perspective.
• Manage your own schedule thanks to the flexible start and end of the working day.
• Work a shorter working week (36h), of which 4 hours on Friday morning.
• Get focus time for learning, development, and deep work on Friday mornings.
• Work partially or fully remote according to local laws.
• Enjoy continuous training thanks to our company platform.
• Benefit from employee discounts on travel.
• Receive 2 days off per year for the purpose of volunteering.
• Receive a voucher after some years in the company.
• Get free snacks / fruit / hot drinks / water / beverages at our offices.
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners.

About the Company

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalize, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.