House & Hospitality Manager

About the Position

House & Hospitality Manager

Location: New York

Company: Athena Group Advisors

Athena Group Advisors (“Athena”) is the dedicated multi-family office of an investment firm.

Athena is seeking a House & Hospitality Manager to join our dynamic and expanding team. This role reports to the Director of Property Management.

Candidates must be familiar with family office / UHNW and high-net-worth clients and possess the ability and resourcefulness to proactively manage their day-to-day responsibilities and actively solve problems to achieve high-impact desired results. With the support of the firm, you’ll have the opportunity to develop and pursue creative approaches to resolve client issues.

The House & Hospitality Manager is responsible for the comprehensive oversight of luxury residences and related assets for multiple clients. This role ensures each property is maintained to five-star hospitality standards while managing staff, vendors, budgets, maintenance, and special projects. The House & Hospitality Manager serves as the primary operational point of contact for assigned principals and collaborates closely with the Director of Property Management and family office leadership.

Responsibilities

House & Hospitality Management

• Oversee daily operations of primary residences, vacation homes, and investment properties
• Perform regular inspections to ensure each property is maintained to the highest standards
• Develop and manage detailed preventative maintenance schedules
• Coordinate all repairs, service calls, and emergency responses
• Maintain accurate property manuals, asset inventories, and maintenance records
• Ensure all building systems (HVAC, plumbing, electrical, security, pools, elevators, and specialty systems) are fully operational

Staff Management

• Recruit, onboard, train, and supervise household staff
• Develop schedules, job descriptions, and performance reviews
• Coordinate payroll

Vendor Management

• Source, vet, negotiate, and oversee third-party service providers
• Obtain competitive bids and negotiate favorable pricing and service agreements
• Verify insurance certificates, contracts, and compliance documentation
• Monitor vendor performance and accountability

Financial Management

• Prepare and manage operating and capital budgets
• Review invoices and approve expenses in accordance with delegated authority
• Track spending against budget and identify cost-saving opportunities
• Coordinate with Athena’s finance and accounting team on reporting, accruals, and forecasting

Project Management

• Manage renovations, capital improvements, and special projects from concept through completion
• Coordinate architects, designers, engineers, contractors, and consultants
• Monitor budgets, schedules, and quality standards
• Ensure all permits, inspections, and close-out documentation are completed

Asset Management

• Oversee ancillary assets including automobiles, art collections, wine cellars, and specialty equipment
• Coordinate maintenance, registrations, insurance, and storage

Security & Risk Management

• Manage physical security systems and access controls, including developing and maintaining procedures for security and access
• Coordinate cybersecurity and smart home vendors as needed
• Ensure compliance with insurance requirements and risk mitigation practices
• Maintain emergency preparedness plans

Requirements

• Bachelor’s degree in business administration, hospitality, property management, or related field preferred
• 10+ years of total work experience, including 5+ years of experience managing luxury estates and/or private households
• Experience overseeing multiple residences and/or multiple principals
• Strong knowledge of residential building systems and preventative maintenance
• Proven staff leadership and vendor management experience
• Demonstrated expertise in budgeting, financial reporting, and contract negotiation
• Exceptional organizational and project management skills
• Ability to remain calm and resourceful under pressure
• High level of integrity, discretion, and emotional intelligence
• Valid driver’s license and ability to travel as needed
• Experience with smart home systems (Lutron, Creston, Savant) preferred
• Hospitality experience at five-star hotels or luxury resorts preferred

Compensation & Benefits

• Base Salary: $125,000 to $150,000 per year, depending on experience, skills, and responsibilities
• Incentive Compensation: Discretionary incentive compensation program
• Benefits: Full benefits package, including medical and life insurance, retirement plans, tax-free savings options, and access to other healthcare programs

About the Company

Athena Group Advisors (“Athena”) is the dedicated multi-family office of an investment firm. We are committed to providing exceptional service and support to our clients, ensuring their properties and assets are managed to the highest standards.