HR Admin Team Leader

About the Position

HR Admin Team Leader

Łódź, Poland

We are looking for a Leader to manage and develop a multicultural team of Specialists and Analysts delivering best-in-class H2R services across global processes. In this role, you will ensure high-quality HR service delivery, drive operational performance, support the implementation of a follow-the-sun service model and partner closely with HR Business Partners, Solution Owners, and H2R teams. You will also play a key role in continuous improvement, process optimization, and technology-enabled solutions, including AI and automation.

Responsibilities

• Lead daily H2R service delivery for assigned global processes, ensuring a consistent and high-quality employee experience.
• Manage team performance against KPIs, governance standards, and agreed service expectations.
• Ensure compliance with corporate guidelines, HR policies, local regulations, and relevant controls.
• Lead, coach, and develop a multicultural team of Solution Center Specialists and Analysts.
• Set clear goals, manage capacity, and foster accountability, collaboration, and inclusion.
• Act as an escalation point for complex operational issues and ensure appropriate follow-up and root cause analysis.
• Partner with HR Business Partners, Solution Owners, and H2R peers to support local needs while maintaining global process consistency.
• Drive continuous improvement initiatives and identify opportunities to improve efficiency through process optimization, AI, and automation.
• Support projects, service transitions, geographic expansion, and implementation of new services.

Requirements

• Experience delivering H2R services in an SSC or BPO model, ideally in a regional or global environment.
• Experience leading, coordinating, or developing teams.
• Experience working with ticketing tools and managing service delivery against KPIs.
• Strong leadership skills with the ability to motivate and develop diverse, virtual, and multicultural teams.
• Strong stakeholder management and communication skills in a global environment.
• Experience with process optimization, audits, governance frameworks, and continuous improvement.
• Ability to manage complex escalations and drive problem resolution.
• Fluent English and Polish
• Strong analytical, problem-solving, project, and change management skills.

Nice to Have

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• Relevant HR certification, where applicable.
• Experience with HR transitions or new service implementation.
• Process Management or Project Management certification.
• Technical proficiency in HR systems and tools, such as SuccessFactors.
• Experience with data analysis tools, such as Power BI or Tableau.
• Additional languages are an advantage.

We Offer

• Competitive salary starting from PLN 152,850 per year.
• Opportunity to be part of a company with a 130-year history of leadership and integrity.
• Comprehensive benefits package.
• Culture built on respect and opportunities for growth.
• Equal opportunity/affirmative action employer.

About the Company

As a McCormick employee, you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself-to have a say in where the company is going and how it’s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Apply now »