Job Description, Responsibilities & Requirements
About the Position
HTO Operator
Work location: 100% onsite at client office in Minato-ku, Tokyo (Near Daimon station)
Required language: Native level Japanese (English is not required)
Responsibilities
- Review and edit map data adhering to policies given by the client.
- Investigate and troubleshoot escalated user problems in collaboration with geographically dispersed engineers.
- Provide clients from different locations with shadowing opportunities to gain insights into our efficient workflow.
- Leverage insights from multiple authorized resources to generate the most optimal response and reflect the information onto the map.
- Adhere to productivity and quality targets set by the SOW.
- Adhere to KPIs set by the team.
- The operation may have calling tasks.
Requirements
- 0-2 years of experience.
- Native level Japanese proficiency (must be able to read and write kanji characters).
- Ability to handle multiple tasks simultaneously.
- Ability to work with a high degree of accuracy (great attention to detail / content review).
- Ability to work in a fast-paced environment with minimal supervision.
- Great interpersonal and communication skills.
- Excellent attendance record.
- Excellent timekeeping.
- Ability to work in a team environment as well as independently.
- Sense of ownership and pride in your performance and its impact on the team.
- Experience in data analysis and reports (not mandatory).
- Extensive exposure to customer service (not mandatory).
- Ability to work in an office environment.
- Ability to blind touch type.
- Familiarity with Chrome OS (nice to have).
We Offer
- Competitive compensation.
- Opportunities for professional growth.
- Comprehensive benefits program including retirement plans, financial education, healthcare plans, counseling, and more.
- Flexible working options where possible.
- Paid time off.
- Mental Health Allyship program.
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Your Path to Cognizant
Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.
Step 1: Apply to the Right Opportunity
Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Step 2: Connect with Your Recruiter
If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
Step 3: Show Off Your Skills
If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Step 4: Decision Time
Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.