Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Human Resources Evaluation Operation Specialist - HR Operations Section, Employee Relations Department, Group Human Resources Supervisory Department
Location: Tokyo, Japan
Req. Number: 1034635
Business Overview
The Rakuten Group’s mission is to contribute to society by creating value through innovation. We offer more than 70 services, including the online marketplace "Rakuten Ichiba", the online travel service "Rakuten Travel", and the online banking service "Rakuten Bank", as well as professional sports operations.
Department Overview
The Group Human Resources Supervisory Department, which is part of Rakuten Group, Inc.'s corporate headquarters, is working on human resources reforms to strengthen the Rakuten Group's organizational capabilities. To address management challenges that arise as our people and businesses diversify and expand, you will join Group HR, which designs and implements workplace policies, systems, and frameworks, and oversees end-to-end labor and HR operations.
Why We Hire
We are seeking a candidate who will take primary ownership of the day-to-day performance management operations and lead projects such as program updates and system implementations.
Responsibilities
- End-to-end performance cycle operations - from goal setting and self-evaluation, initial to final evaluations and feedback.
- Manage HR system (Workday) operations and testing, and drive system improvements.
- Develop performance policies, timelines, and communications; execute company-wide rollouts.
- Consolidate and analyze evaluation results; report to executives and secure approvals.
- Coordinate with stakeholders to determine and process compensation based on evaluation outcomes.
- Support performance cycle operations for Group companies.
- Create employee-facing manuals and other documentation.
- Propose enhancements to the HR policies.
- Respond to inquiries.
Requirements
Mandatory Qualifications
- Experience in Human Resources
Desired Qualifications
- Experience operating performance management cycles in mid- to large-sized organizations.
- Hands-on experience with Workday.
- Logical thinking and issue-structuring skills.
- Ability to collaborate effectively with a diverse range of stakeholders.
We Offer
- Work in a diverse environment with a team of approximately 8 to 10 members.
- Opportunities to drive proactive process improvements and gain substantial hands-on experience.
- Leverage AI/RPA and drive operational improvements.
- Abundant career paths within the Group Human Resources Supervisory Department.
About the Company
Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. We challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications, and fintech, bringing the joy of discovery to almost 1.3 billion members across the world.
Languages
- English: Intermediate
- Japanese: Fluent
Apply now and join our team to contribute to a better future!