Human Resources Information Systems (HRIS) Support Specialist

About the Position

We are looking for a Human Resources Information Systems (HRIS) Support Specialist based in Kuala Lumpur, Malaysia. This role is part of the Corporate HRIS team, providing operational and system support to the EMEA region. The HRIS Support Specialist is responsible for supporting and maintaining the organization's SAP SuccessFactors environment, ensuring system stability, data quality, and efficient HR processes across multiple countries and business units.

Responsibilities

• Ensuring support of implemented functionalities in the SuccessFactors suite
• Handling tickets, solving incidents, and escalating to the Functional Lead when necessary
• Developing the support organization on Corporate, Regional, and Local levels
• Managing and implementing change requests in SuccessFactors
• Understanding the system capabilities and configuration options of SAP SuccessFactors across all implemented modules
• Monitoring, developing, and facilitating data quality in the organization
• Maintaining continuous relationships with Regional and Local HR to help improve HRIS capabilities
• Participating in all phases of the project: design, configuration, testing (including development of scenarios), preparation of training and support
• Responsible for the development and support of reporting capabilities
• Keeping global documentation up to date
• Supporting RBP setup and maintenance in SuccessFactors
• Handling the global international transfer process in SuccessFactors
• Responsible for translations collection and implementation in SuccessFactors

Requirements

• Bachelor's degree in IT, Economics, or equivalent
• At least 3 years' experience in a similar support function, with knowledge of SAP SuccessFactors Suite
• At least superuser experience in SuccessFactors Employee Central
• Outstanding customer service orientation
• Proven interpersonal and communication skills
• Proactive and solution-oriented mindset
• Capable of performing multiple tasks with a high level of accuracy and attention to detail
• Proficient user of MS Office
• Excellent oral and written English skills; any other European language is a plus

Key Competencies

• Analytical and detail-oriented mindset
• Creativity is a must
• Proactive, solution-oriented approach
• Ability to collaborate across cultures and time zones
• Strong documentation and communication skills
• Learning agility and willingness to grow technical capabilities

We Offer

• Competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role
• Commitment to fair and equitable pay practices in accordance with applicable laws and regulations

About the Company

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Trust is the most important thing for us. We trust in the capabilities of all our Sika team members and reward them with above-average freedom and empowerment – every day.

The chance to bring new ideas, interesting areas for development, and taking responsibility early on are some of the key factors that drive Sika's pioneering spirit.

Sika is a great employer - especially for people who are interested in communicating across cultures. To find out more about what it's like to work for Sika, you can visit our career portal.

If we caught your eye, then apply online through our career portal today!