IAM Service Operations Engineer

About the Position

We are looking for an IAM Service Operations Engineer to join our team at Netcompany, one of the fastest-growing technology companies in the UK. This full-time role focuses on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities.

Responsibilities

• Manage SailPoint IdentityNow incidents, service requests, cloud engineering account requests, and custom group package requests within Azure.
• Deliver periodic access certification campaigns.
• Work within established support and delivery processes, including incident management, request fulfillment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams.
• Investigate and resolve SailPoint IdentityNow incidents and access-related issues.
• Process cloud engineering account requests and custom Azure group package requests.
• Configure and administer certification campaigns within SailPoint IdentityNow.
• Create reports and analyze identity governance data using SailPoint and ServiceNow.

Requirements

• Experience supporting Identity and Access Management processes within an enterprise environment.
• Experience working with SailPoint IdentityNow for identity governance, provisioning, access management, and certification activities.
• Experience managing service requests and incidents through ServiceNow.
• Experience creating and maintaining access-related reports, dashboards, and audit information.
• Understanding of joiner, mover, and leaver processes and access lifecycle management.
• Experience raising and managing change requests in accordance with organizational change controls.
• Experience conducting and coordinating access certification campaigns, including reviewer engagement, remediation tracking, and audit evidence collection.
• Experience developing or supporting automation using SailPoint workflows and ServiceNow integrations to improve IAM operational efficiency.
• Experience working within an Agile environment (sprint planning, backlog refinements, and retrospectives).

Key Skills

• Working knowledge of SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration.
• Experience managing service mailboxes and prioritizing workloads based on business impact and SLA requirements.
• Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues.
• Experience processing cloud engineering account requests and custom Azure group package requests.
• Familiarity with ServiceNow incident, request, change, and workflow management processes.
• Experience configuring and administering certification campaigns within SailPoint IdentityNow.
• Knowledge of ServiceNow and SailPoint integration capabilities, including automation of access reviews, request fulfillment, notifications, escalations, and reporting activities.
• Ability to create reports and analyze identity governance data using SailPoint and ServiceNow.
• Good documentation and record-keeping skills for audit and compliance purposes.
• Strong communication and stakeholder management skills.
• Ability to work independently while collaborating with technical and business teams.

Qualifications

• SC-900: Microsoft Security, Compliance, and Identity Fundamentals.
• AZ-900: Microsoft Azure Fundamentals.
• ITIL Foundation certification for incident, request, and change management processes.
• SailPoint IdentityNow Fundamentals or equivalent SailPoint training.
• ServiceNow Certified System Administrator (desirable).

We Offer

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities, and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

About the Company

Netcompany is one of the fastest-growing technology companies in the UK, recognized for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organizations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility, and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in the UK, Denmark, Norway, Poland, Holland, and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at [email protected].

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