Ignition Lead support Engineer - Remote
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Job description
About the Position
Ignition Lead Support Engineer - Remote
Date published: Sep. 21, 2026
Location: Mississauga, ON - Remote
Job category: Digital
Work model: Work from Home
About Us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
About Cognizant’s IoT Practice
Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IoT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.
Roles and Responsibilities
- Act as the primary support contact for production issues across Ignition and IIoT systems
- Troubleshoot incidents across the full stack:
- Shop-floor devices → OPC-UA/Kepware → Ignition → MQTT/Kafka → Cloud
- Monitor and resolve issues impacting:
- Data availability, latency, and integrity
- Gateway performance and connectivity
- Handle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence
- Perform Root Cause Analysis (RCA) and implement preventive measures
- Support multi-site and multi-gateway environments (local + cloud gateways)
- Administer Ignition Gateway (Edge & Enterprise deployments):
- Installation, upgrades, patching, and configuration
- Manage Tag historian and store-and-forward systems, Alarms, reports, transaction groups, and MES modules
- Monitor Gateway CPU, memory, tag execution rates, OPC connections and tag health
- Perform Backup & disaster recovery drills
- System audits and performance optimization
- Support PLC/DCS integrations via OPC-UA, Modbus, DNP3, and other industrial protocols
- Maintain and troubleshoot database connections (MS SQL Server, MySQL, Oracle, PostgreSQL)
- Collaborate with network engineers to maintain firewall rules, VPN tunnels, and VLAN segmentation for OT/IT networks
- Assist in integrating Ignition with ERP/MES systems (SAP, Oracle, Plex) via REST/SOAP APIs
- Develop and maintain Python scripts within Ignition for automation, data processing, and alarm management
- Create and modify Perspective/Vision screens for operational dashboards and operator displays
- Build and maintain transaction groups, named queries, and stored procedures for historian data
- Partner with process engineers and plant operators to gather requirements and implement improvements
- Participate in change management processes and ensure proper testing before production deployments
- Contribute to on-call rotation for 24/7 production support coverage
Requirements
- 7+ years of hands-on experience with Inductive Automation Ignition (v8.x)
- Proficiency in Python scripting within the Ignition environment
- Strong understanding of industrial communication protocols: OPC-UA, Modbus TCP/RTU, DNP3, MQTT
- Experience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures)
- Familiarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV)
- Working knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence
- Experience working in a production or manufacturing plant environment
- Ignition Core Certification
- Experience with Ignition MES, Sepasoft modules (OEE, SPC, Track & Trace)
- Knowledge of ISA/IEC 62443 cybersecurity standards for Industrial Control Systems
- Knowledge of ISA-95, ISA-88 architectures
- Familiarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments
- Experience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B)
- Exposure to historian platforms such as OSIsoft PI, Canary, or InfluxDB
- Experience with multi-site IIoT deployments, OEE and manufacturing KPIs
We Offer
- Competitive salary
- Comprehensive benefits program
- Opportunities for professional growth and career development
- Flexible working arrangements
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to Know Before You Apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
Your Path to Cognizant
Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.
Step 1: Apply to the right opportunity
Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Step 2: Connect with your recruiter
If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
Step 3: Show off your skills
If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Step 4: Decision time
Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy
Director of Strategy Alliances
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe
Principal Product Architect – Insurance
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas-and I still am to this day.
Dr. Amita Oppal Gill
Service Line Sales Manager
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra
SAP MM Developer
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