Implementation & Activation Lead

About the Position

RedCloud is building the intelligence infrastructure of global trade through its AI-powered platform, RedAI, which generates and aggregates proprietary trading and market data across the FMCG ecosystem. We deliver actionable market intelligence that enables brands and distributors to drive growth, optimise margins, and improve execution across complex route-to-market environments.

We are currently seeking an Implementation & Activation Lead to join our team in Istanbul, Turkey. This role is pivotal in onboarding new clients and ensuring rapid activation of distributors onto RedCloud’s platform.

Responsibilities

Client Onboarding & Implementation

• Own end-to-end onboarding for new customers and distributors
• Translate commercial agreements into actionable implementation plans
• Coordinate timelines, milestones, and deliverables

Distributor Activation

• Ensure distributors are fully set up and operational on the platform
• Drive adoption of tools, processes, and workflows
• Deliver training and enablement as needed

Delivery Execution & Timeline Management

• Ensure all customers go live within 90 days of contract signature
• Track progress against key milestones and proactively resolve blockers
• Maintain high standards of delivery quality and consistency

Cross-Functional Coordination

• Work closely with Sales, Product, and Engineering teams
• Align internal resources to meet customer requirements
• Provide structured feedback to improve implementation processes

Customer Success Enablement

• Build strong working relationships with customer stakeholders
• Ensure early value realisation and positive customer experience
• Support handover to long-term account ownership (if applicable)

Requirements

Essential

• 4–8+ years in implementation, operations, or delivery roles
• Proven experience managing client onboarding or deployments
• Strong project management and execution skills
• Ability to operate in fast-paced, ambiguous environments

Desirable

• Experience in FMCG, logistics, or distribution ecosystems
• Exposure to SaaS or platform-based business models
• Experience working in emerging markets

Key Competencies

• Strong execution and ownership mindset
• Problem-solving and adaptability
• Excellent stakeholder management
• Ability to bridge commercial and operational priorities

We Offer

• Opportunity to work in a dynamic and innovative environment
• Be part of a growing company with a global impact
• Competitive compensation package

About the Company

RedCloud is dedicated to building the intelligence infrastructure of global trade through its AI-powered platform, RedAI. We provide actionable market intelligence that empowers brands and distributors to drive growth, optimise margins, and improve execution across complex route-to-market environments.

Why This Role Matters

• Converts signed deals into live, revenue-generating customers
• Drives early adoption and long-term customer success
• Enables scalable growth by ensuring consistent, high-quality deployments