Implementation Consultant - Americas

About the Position

Implementation Consultant - Americas

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

Responsibilities

As our Implementation Consultant, you will:

• Own execution of the technical configuration for a defined set of new Ashby customers.
• Partner closely with an Implementation Specialist to confirm customer requirements.
• Lead the tailored configuration of native platform functionality.
• Define and carry out a testing plan ahead of go-live.
• Document final configuration choices to ensure visibility and allow for ongoing optimization post-launch.

Requirements

• Complex SaaS Implementation & Project Management: Deep experience contributing to or owning implementation projects for complex SaaS products. Ability to work effectively in a remote-first setting with occasional travel.
• Customer Centricity: Adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements.
• Technical Proficiency: Solid understanding of a complex product (ideally Ashby) and its technical intricacies.
• Critical Thinking & Solutions Orientation: Ability to proactively address thematic customer opportunities and improve processes accordingly.
• Best Practices & Recommendations: Pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Change Management: Experienced in navigating change management processes and helping customers adapt to new systems.
• Cross-functional Collaboration and Communication: Effective partnership with cross-functional stakeholders to align and define progress.

Nice to Have

• Prior familiarity with Talent Acquisition teams and processes.

We Offer

• Competitive salary range: $90K - $129K
• Offers Equity
• Remote work options

About the Company

At Ashby, we invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful. We value deep expertise, thoughtful problem-solving, and ownership in every customer interaction. Our small, highly capable teams outperform larger ones, and we hire, support, and compensate accordingly.

The Interview Process

Our interview process is designed to get to know you and your career while providing insight into our key focus areas:

1. 30 min - Recruiter Screen with Talent Team
2. 45 min - Interview with Manager of Strategic Implementations (Hiring Manager)
3. Take Home Exercise
4. 30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists
5. Final Round:
   • 30 min - Cross-functional collaboration with Head of Professional Services
   • 30 min - Product Complexity with VP of Customer Success
   • 10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. We may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.