Implementation Consultant

About the Position

Implementation Consultant

Location: Bengaluru, India

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down-it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

Responsibilities

As an Implementation Consultant, you will:

• Oversee the functional implementation and platform adoption for all customer implementations
• Support customers and ensure they receive exceptional services throughout the implementation process
• Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform
• Understand overall business needs of the customer as they relate to the OneTrust product
• Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products
• Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap
• Consult on both system and regulatory best practices, mentoring other junior colleagues, to advise customers on optimization of privacy, security, and governance programs
• Leverage customer relationships as needed for prospect references
• Work on internal team initiatives

Requirements

• Bachelor's in Business, Industrial Engineering, Systems Engineering or related field
• 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives
• Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers
• Proven ability to engage across corporate functions (Professional Services and Product Management)
• Practical experience in troubleshooting software and web services
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Willingness to travel, as job requires (Estimated 10-20%)

Nice to Have

• Industry-recognized certifications such as: CIPP/E, CIPP/US, CIPM, FIPAIGPCISA, CRISC, GRCP
• Other relevant privacy, security, risk, governance, or compliance certifications

We Offer

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

About the Company

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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