About the Position

Implementation Manager, eQMS

You ensure life sciences teams actively live their quality processes by bridging user onboarding, technical setup, and product development.

Location: Germany (Remote)

Type: Full-time

Industry: Regulated Industries

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Reporting to: COO and Co-Founder

About Playbook

Playbook® is building the Operating Memory for regulated industries.

In life sciences and other highly regulated sectors, companies run on thousands of written procedures SOPs, work instructions, policies, manuals, and how-to guides. Employees are expected to find, understand, follow, and stay trained on the right procedure at the right moment. That system is breaking under the weight of information overload.

Playbook® turns procedural documents into structured, usable data making critical operational knowledge consumable by humans, software systems, and AI agents. This living layer of procedural knowledge is what we call Operating Memory.

We work with leading global life sciences companies and are building the foundational data model for procedural knowledge in regulated industries. We're a Series A, founder-led start-up with high ambition, high standards, and a strong bias toward execution.

Responsibilities

Lead customer communication from kickoff to go-live
Run the project, managing timelines, stakeholders, and dependencies
Configure Playbook for the customer: templates, steps, conditional visibility, and picklists
Use AI agents as tools to work faster and more precisely
Own your customers end to end, including post go-live
Report directly to the COO and Co-Founder

Requirements

Experience in quality management in life sciences, ideally Pharma and/or MedTech (e.g. ISO 13485, GxP)
Strong process logic: you think in conditions, dependencies, and workflows
Hands-on mentality: you don’t wait for instructions, you act
Experience in customer projects, implementation, or consulting
Business-fluent in German and English, both are a must

Nice to Have

Experience with software implementations in GxP environments
SaaS onboarding or consulting background
Familiarity with no-code/low-code configuration
Curiosity about AI-powered ways of working

We Offer

30 days paid vacation
Remote-first with flexible working hours and offices in Berlin and Munich
AI-native work environment with cutting-edge tools instead of legacy systems
Direct collaboration with the founding team, short paths and real impact
Fast-growing company with enterprise customers in Pharma and MedTech. Your role grows with us, whether towards team lead, customer success, or solution architecture
A motivated team that has each other’s back

Why Playbook®

Define the production backbone of a new category at the intersection of enterprise software, regulated operations, and AI infrastructure.

Foundation

This role has real influence on the foundation of the company. You will shape the architecture that every future product capability is built on.

Build from Zero

Real ownership from day one. High ambition, high standards, and a strong bias towards execution - with the runway to ship.

An emerging category

Work at the intersection of AI, compliance, and enterprise operations - genuinely new ground.

State-of-the-art hardware

A hardware setup of your choice, designed for deep, focused engineering work.

Remote-first, high-trust

A culture where execution and impact are what matter - not hours or optics.

Think this is your kind of challenge?

Send us your CV, a short note on why you'd be a great fit, and links to anything you've built. We're looking forward to hearing from you.

Apply for this role

Implementation Manager, eQMS

Job description