About the Position

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Manager

Location

Milano, Milano, Italy

Job ID

R-10399425

Category

Technology

Employment Type

FULL_TIME

Posting Start Date

05-October-2026

Posting End Date

28-December-2026

About Your Role

Reporting to the Programme Director and/or Programme Manager, the Implementation Manager is responsible for planning, coordinating, and delivering client implementations, conversions, and migration initiatives to meet specified business needs. The role involves managing resources from multiple areas (and potentially third parties) to achieve agreed time, quality, and client readiness objectives.

The Implementation Manager has accountability and responsibility for the successful delivery of implementation activities across the full lifecycle, from initial planning and requirements alignment through testing, go-live, and transition to BAU. The role acts as the key coordination point between the client, internal Fiserv teams, and external partners to ensure that solutions are implemented effectively and in line with business, operational, and technical requirements.

Responsibilities

Defining the implementation approach, scope, and delivery plan in alignment with client and programme objectives.
Setting client expectations with respect to implementation deliverables, milestones, dependencies, timelines, and readiness activities.
Establishing an appropriate implementation governance structure, in line with the Fiserv programme/project methodology and governance framework.
Supporting the client and sponsor through implementation planning, key decisions, sign-offs, and readiness checkpoints.
Documenting the overall implementation approach, including conversion strategy, cutover planning, testing phases, and transition requirements.
Developing and maintaining detailed implementation workstream plans across the full programme lifecycle, ensuring deliverables, walkthroughs, sign-offs, and timeline dependencies are clearly defined and tracked.
Developing estimates for resources, effort, and durations and, based on these, creating a high-level implementation schedule and requesting appropriate resources.
Facilitating the development of all elements of the implementation plan, including scope, schedule, RAID management, testing, training, communications, cutover, and transition to BAU.
Establishing and managing event readiness criteria and readiness tracking across Fiserv, client, and third-party workstreams, including RAG status reporting and escalation of at-risk items.
Defining and coordinating event governance, communications, and the Schedule of Events (SoE), including checkpoint strategy, decision point criteria, meeting cadence, attendees, decision makers, cutover activities, dependencies, task sequencing, and client alignment.
Ensuring that all implementation impacts on business processes, operational readiness, and business continuity are assessed and continually monitored throughout the implementation lifecycle.
Coordinating cross-functional Fiserv teams, client stakeholders, and third parties to ensure alignment on activities, deliverables, and dependencies.
Acting as a primary point of contact for the client during implementation delivery and maintaining strong working relationships across all stakeholders.

Requirements

Significant proven experience (minimum 5 years) in implementation management, client onboarding, conversion, or delivery roles within the Financial Services industry, in the Cards and Payments sector; experience in card and/or payment processing environments is preferred.
Proven experience coordinating cross-functional teams to deliver medium to large implementations successfully, including full lifecycle conversions or migration initiatives with interdependent resources.
Experience managing implementation deliverables such as readiness trackers, Schedule of Events (SoE), cutover plans, governance checkpoints, decision points, support rotas, and post-event lessons learned.
Strong command of MS Office products, especially Word, Excel, PowerPoint, and MS Project.
Strong understanding of implementation lifecycles, client onboarding, conversion, and go-live processes.
Strong understanding of event readiness management, cutover planning, and Schedule of Events (SoE) control.
Good understanding of incident management processes, event governance, and operational handover into warranty and BAU.
Ability to manage structured communications, checkpoint governance, and decision-making forums during critical implementation events.
Ability to plan and monitor complex implementations consisting of multiple workstreams and delivery endpoints.
Excellent verbal and written communication skills and English/Italian proficiency.

Nice to Have

PRINCE2 certification or equivalent project/implementation delivery certification preferred.
Experience working on multi-lingual, multi-country projects and willingness to travel for business as required.
Experience supporting platform migrations from legacy environments to modern processing platforms strongly preferred.

We Offer

Salary starting at €67,500 - negotiable depending on experience

About the Company

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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