About the Position

Implementation Manager - Japanese/English speaker

Shinjuku-ku, Tokyo, Japan

About the Company

TransPerfect is the world's largest provider of language services and technology solutions for global business. With offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

Product Summary

GlobalLink Web technology completely changes the traditional model for launching multilingual websites. With GlobalLink Web, it is no longer necessary to supply a website translation vendor with source files, provide access to your internal systems, or manage multiple versions of a web site. GlobalLink Web handles the entire web localization process, with minimal project management and technical dependencies on the client side.

For more information on the GlobalLink Web product go here: GlobalLink Web

Responsibilities

Act as client advocate throughout the execution of the project
Manage on-boarding and scoping of client requirements at project launch
Educate client on technical requirements and features, partnering to deliver optimal solution
Develop implementation schedules in collaboration with client and internal production teams
Build and document all client management processes
Build and strengthen client relationships to achieve long-term partnerships
Identify new business opportunities by having a deep understanding of clients needs and strategy
Work closely with sales to maintain KPIs and business growth plans for accounts on your portfolio
Forecast client budgets to cover ongoing website updates and new initiatives
Generate accurate cost estimates and handle client invoicing
Ensure smooth maintenance of language websites and ongoing client satisfaction

Requirements

BS/BA required or equivalent work experience
2 years minimum experience in Account, Program, Customer Success management roles in a web agency, software or localization company
Proven experience managing multi-faceted projects from inception to launch
Fluency in English and Japanese a must along with excellent verbal communication skills
Must possess a sense of urgency and the ability to work under pressure
Demonstrate a high degree of attention to detail and ownership
Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Desired Skills

Foreign language and localization experience a definite plus

Hiring Process

HR interview (Japanese)
Domestic Manager interview (English)
Overseas Manager interview (English)
Final interview (English)

Note: The order and number of interviews may change.

Compensation and Benefits

Salary: Annual salary based on experience
Insurance: Social insurance coverage
Transportation: Transportation allowance (up to 30,000 JPY per month)
Work Hours: 8 hours per day (9:00-19:00) with 1 hour break
Days Off: 2 days off per week (Saturday and Sunday), 15 days of paid leave in the first year, birthday leave, bereavement leave, maternity leave, sick leave

Employment Details

Contract Type: 1 year as a contract employee (first 6 months as a probation period), transition to full-time after 2 years with mutual agreement
Smoking Policy: No smoking in the office
Health Check: Annual health check-up
Amenities: Free drinks (water, tea, coffee, juice, soup) and snacks in the break room
Events: Annual volunteer mountain climbing event and seasonal employee interaction events

Location

Tokyo: 6-minute walk from Nishi-Shinjuku Station (Tokyo Metro Marunouchi Line) and 6-minute walk from Nishi-Shinjuku-Gochome Station (Tokyo Metro Oedo Line)

Osaka: Directly connected to Osaka Station

Implementation Manager - Japanese/English speaker

Job description