Implementation Specialist (DACH)

Location

Barcelona, Spain

Employment Type

Full-time

Work Location Type

Hybrid

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

About The Role

The Implementation team at Perk manages the onboarding of our new clients. We are looking for a German-speaking Implementation Specialist who will be responsible to successfully execute and launch the implementations within your portfolio.

As an Implementation Specialist, you will analyze the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the onboarding completion and adoption of the Perk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process!

The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem-solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

Responsibilities

• Lead cross-functional project teams to successfully implement new clients
• Initiate, plan, execute, control, and close implementation projects, including developing requirements documentation, finalizing deliverables, and building out client-facing communications
• Reviewing contracts, optimizing resource management, and validating process quality
• Serve as the first point of contact for client escalations during the implementation process
• Develop and implement strategy plans to achieve account ramp-up goals
• Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Ensure that project team members have a clear understanding of timelines, tasks, risks, and issues

Requirements

• Proven track record of managing and delivering projects in an international environment, including implementing products for different clients. Experience in a travel agency or in training is also welcome.
• Native German and fluent English, written and spoken, with excellent communication skills in both.
• An organized, structured way of working, with strong administrative skills, a keen eye for detail, and the ability to analyze a situation and deliver clear recommendations.
• Ability to build relationships with people at every level, internally and externally, and adapt your communication to each audience.
• A strong customer focus, and a good fit with our culture and team.
• A personal drive to make a difference, a taste for challenges, and a can-do attitude. You’re a hard worker who’s willing to go the extra mile.
• Passion for what you do, and the calm to handle pressure.
• Smart, fast learner, and tech-savvy.

Nice to Have

• Studies in Project Management
• Travel industry experience
• Prior experience in a SaaS implementation role

We Offer

• Competitive compensation and equity ownership in Perk.
• Generous allocation of vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life Insurance to protect your loved ones financially.
• Unforgettable Perk events, including our annual summer party.
• Fast, comprehensive access to therapy and coaching sessions through Spring Health.
• Flexible compensation plan.
• 17 weeks’ paid parental leave during your child’s first year.
• 16 paid hours per year to spend volunteering for charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• Language lessons in English, Spanish, and Catalan.
• Four-week, fully paid sabbatical after 5 years.
• Relocation support to one of our hubs.

The Process

• Talent Acquisition Interview - 30 mins - Virtual
• Hiring Manager Interview - 30 mins - Virtual
• Assessment Interview - 60 mins - IRL / Virtual
• Values Interview - 30 mins - Virtual

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritize accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk.com, and we will confirm whether it is legitimate.

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