Implementation Specialist I

About the Position

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

We are looking for an Implementation Specialist I to join our Operations team. This role is remote and based in the US.

Responsibilities

As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

Key Responsibilities:

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

Requirements

• Bachelor’s degree or equivalent experience
• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail

Nice to Have

• Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts
• Previous experience in the payments or ecommerce space
• Knowledge of HTML, JavaScript, APIs

We Offer

• Competitive salary: $62,000 - $90,000 per year (based on location and experience)
• Equity rewards
• Health coverage: 100% subsidized medical, dental, and vision for you and your dependents
• Spending stipends: Monthly stipends for health, wellness, and tech spending
• Flexible time off: Generous holiday calendars and flexible time off to recharge
• Employee stock purchase plan (ESPP): Own a piece of what you build

About the Company

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

Our Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

#LI-Remote

Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

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